Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Senior Manager – Data Analyst
Supports Client & Delivery efforts to improve organizational effectiveness on our journey to Intelligent Operations. Digital & Analytical skill expert with experience in driving business impact initiatives across multiple clients. They work with an extended team to provide process, tools, methods, and business transformation practices across the organization aligned to this Client Journey.
Actively partners with Operations/Functions to drive the continuous improvement agenda across stakeholders (internal and external). Employee to ensures alignment of the Quality initiatives to the vertical/functional strategic priorities. Is expected to drive change, solve business process challenges and generate business impact by leading high impact lean six sigma projects, mentoring black belts & training the larger organization on Lean Six Sigma thinking.
In this role, the lead is responsible for executing high level analysis that solves the business problems/opportunities of the key customer(s) in the F&A domain through the usage of methodologies like advanced excel, Lean, Six Sigma, Business process re-engineering, and by combining technology solutions like Automation etc.
In this role, you would be responsible for the effective delivery of all data analysis, digital projects, working with cross-functional global leads including the digital delivery team, and client leadership successfully.
This role involves directly managing the account and reporting to an account manager and the responsibility of analysis and delivering the dashboards would be solely with you.
Managing stakeholder adoption/change activities across process, organizational design and technology project implementation efforts. Performing feasibility and cost/benefits analysis.
•Taking ownership to manage/improve solutions from concept to implementation. High level analysis to enhance effectiveness of current business solutions.
•Establishing working relationships with business and technology subject matter experts. Serving as an active member of the Solutions Working Group.
•Leading complex analysis. Simultaneously working on several key project deliverables.
•Providing analytical and conceptual direction to business analysts throughout the change lifecycle, ensuring alignment and integrity of deliverables with the program and strategic objectives
Responsibilities
Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership.
• The role provides an opportunity to lead initiatives providing exposure to senior stakeholders – internal and external.
• Continuous Improvement, delivery on committed productivity, productivity improvement in account and Bad Bench reduction
• Champion the implementation and adoption of standard Global Processes
• Support and deliver operational excellence and automation and implement best practices and drive efficiency and standardization as approved by
• Lead and be responsible for all trainings and knowledge transfer relating to the GPO Services
• Deploy RPA, Macros, Visualizations dashboards and Lean Six sigma, COE projects for mitigating process issues and improving Operational efficiencies identified across towers
• Design, implement, test and complete all In-Scope CI Projects
• Engage and leverage lean six sigma practices and processes
• Support Operations to meet key transformation objectives of client and deliver required business value, productivity
• Identify and log Issues and Incidents, perform Root Cause Analysis and determine root causes that are leading to Issues; recommend process and System improvements; and resolve Issues and Incidents
• Manage client relationship and deliver transformation roadmap
• Lead large teams for transformation resources to deliver
• Drive Effectively LDT DNA - training, testing & certification, lead any other analytics and productivity initiatives that come up.
• Coaching and Mentoring of Black Belts and Business Analysts
• Effectively apply LEAN, Six Sigma tools/functional knowledge to improve process capability and eliminate defects by executing projects himself/herself & driving BB certification.
• Lead & mentor Green Belts and use of Six Sigma tools and techniques to achieve results across multiple clients.
· Develop, optimize, and manage analytics models (calculators, P&L models, price models, etc) for the business objectives of the functions.
· Deploy best-in- class analytics practices, models, and research methods to analyse opportunity to improve profitability and reduce margin leakage, including but not limited to:
o Customer and product portfolio segmentation
o Price leakage and elasticity
o Price/volume forecasting
o Cross- sell recommendation.
Qualifications we seek in you!
Minimum qualifications
• Certified Master Excel Lead
• Experience in Advanced excel, Python, MS- Power BI etc. or similar technology and technology deployments.
• Experience in driving RPA program and deploying RPA across platforms.
• Extensive experience in the F&A domain should have led reporting analysis across large teams.
• Experience in driving continuous improvement using Lean, Six Sigma Methodology.
• Experience in managing client discussion and driving large transformation programs.
• Project Management skills –Strong Influencing skills and clarity of thought on effective project management are required.
• People Leadership: Ability to coach & mentor people. Ability to effectively influence & motivate others and Ability to work in diverse teams and with multiple stakeholders.
• Delivers oral and written communications that have clarity and impact.
• Creates a team environment of accountability and commitment for reaching project goals.
• Must be able to work in dynamic and tight deadlines to meet the project schedule.
• Exposure to business metric improvement initiatives like close optimization.
• Understanding of Defining SLA/KPI and linking it to business metrics.
• Experienced Process improvement and Automation expert with domain exposure in F&A.
Preferred qualifications
• Lean Six Sigma- GB certification
• Exposure to Advanced Power BI & MS Excel.
• Tenured experience leading transformation
• Fantastic interpersonal skills – communicating value/adapting communication to front line managers through CFO.
• Client facing consulting experience
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.