Who are we?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

Job Summary:

Finastra is seeking a dynamic and experienced  Senior Manager, Network Operations to lead a globally dispersed team responsible for the installation, configuration, maintenance, and support of all data communications and networking infrastructure across corporate offices, on-premises, and cloud data centres. This role requires a strategic leader with deep technical expertise in Cisco, Fortinet, BigIP, and cloud networking, as well as a passion for mentoring and developing high performing teams.

Key Responsibilities:

• Oversee the installation, configuration, monitoring and management of all network and data communications equipment including all hubs, routers/switches, intrusion detection systems, VPN concentrators, load balancers, and firewalls

• Perform regular capacity planning to ensure network performance will meet anticipated requirements, monitor capacity, and work with carriers to adjust capacity as needed

• Manage third party vendors in performance of meeting contract deliverables

• Drive the troubleshooting of network problems; open issues in the Problem and Change Management databases, record resolution; ensure all issues are resolved as per published service levels or escalate as necessary

• Maintain all technical configuration documents and review/update processes and procedures and maintain appropriate documentation

• Provide weekly updates of work activity to the Senior Director, Operations

• Participate/Drive project teams working with various Infrastructure teams or Network Engineers/Architects; take high level plans developed by engineers/architects and develop a detailed plan broken down by task for implementation

• Work with internal and external customers to convert requirements into actionable change requests for implementation

• On call duties as a managerial escalation point; on occasion will have to be at the office outside of normal working hours; occasional travel may be necessary

• Develop and keep current a personal professional education plan with the assistance of your supervisor/manager

• Work with your staff to develop their education plans to further their growth

• Work with audit staff to maintain compliance with multiple country’s regulatory requirements and reporting needs

• Mentor junior staff to grow and help guide them in job progression

• Hiring/firing of staff as necessary, must maintain familiarity with Human Resources best practices and legal requirements

Technical Skills

• Functional knowledge of networking and data communication fundamentals including Ethernet and routing protocols (TCP/IP, Routing Protocols, etc)

• Functional knowledge of internetworking standards

• Functional knowledge of network management tools like Fortimanager, Tufin, SolarWinds, etc.

• Knowledge of OSI protocol model

• Function hands on experience of Cloud networking principals in Azure and AWS

Competencies

• University degree or college diploma in computer studies or equivalent experience

• Experience leading teams of 10+ individuals

• Cisco certification a bonus

• Six Sigma and ITIL is a bonus

• 10+ years hands on technical experience

• 4+ years hands on lead/managerial experience

• Experience in Incident change, Service Now, Change management

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

·       Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

·       Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.

·       Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

·       ESG: Benefit from paid time off for volunteering and donation matching.

·       DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

·       Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

·       Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!