Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
*15+ years of experience in financial services is required with experience of managing process transformation, business excellence programms*Support the Automation initiatives from a co-ordination & post implementation standpoint; interface between Technical design team & Operations*Lead improvement/reengineering opportunity identification across vertical through strategic reviews/process mapping/metrics analysis, benchmarking, VOCs, etc▪ Facilitate workshops to solve problems using human-centered design methodologies / PE / Digital Transformation assessment▪ Help envision a ‘way of working’ for how human-centered design should function in a BPO/service environment
Qualifications
*Lean Six Sigma, Six sigma tools & application, Data Analytics*Familiarity to BPM tools, ECM tools, case management, workflow management*Excellent documentation skills to create customer facing reports – PowerPoint, Word, Excel, Project Plan*Strong stakeholder management skills.*Project Management certification would be preferable▪ Own engagements end-to-end: connect with internal and external stakeholders to understand briefs, frame problem statements, create roadmaps/engagement models, conduct (user) research, synthesize findings and imagine and prototype possible solutions▪ Apply principles of service design/CX design/Interaction design to create meaningful journeys, models, interactions and service models/frameworks; an experience in prototyping and testing new services will be an advantage▪ Own, justify and quantify design decisions in proposed solutions▪ Help choreograph the experience for individual client visits/workshops based on the problems we are looking to solve*5+ years of Experience working as an SME on Financial Crime Compliance domain ( AML , KYC , Fraud , Surveillance ) and managed multiple consulting and implementation programs*Good understanding of Financial Crime Compliance Product landscape Actimize , OFSAA , SAS etc and end to end implementation lifecycle*Good understanding of key regulatory guidelines impacting financial crime compliance function - FATF , AML Directives , BSA , FATCA etc