Duties and Responsibilities
- Program coding experience
- JCL and/or script coding experience
- MXG or like tools expertise
- Microsoft Office proficiency
- Manage multiple projects with minimal support and continuing shifting priorities
- Support multiple client environments each having unique requirements and requests
- Database and data warehouse concepts and experience
- Weekend support infrequent but possible (1 out of 10 weekends)
- Support team on-call rotation
- KPI identification and definition
- Developing client forecasting models
- Mainframe resources should possess ZCP3000 experience
- Mainframe resources IBM pricing concepts and SCRT eperience
- Proficient in identifying system performance issues
- Knowledge of system OS internals
- Expert level verbal and written communication skills
- Onboarding and outmigration project support responsibilities
- Mastery level knowledge and practical comprehension of corporate IT computing processes and methodologies
- Brings prior experience to organize and define work for complex or ambiguous situations
- Provides consultation, training, and knowledge sharing to associates
- Provide mentoring to lower level job roles as needed
- Define technical strategies within the team and unit
- Provide Support and technical expertise and guidance to other teams and towers
- Lead and mentor on high complexity assignments to other associates on the team
- Establish strong relationships with teams and outsource partners through continuous dialogue and support
- Enable team members to be successful by providing opportunities for continual learning and professional growth
- Perform comprehensive impact analysis of system performance parameters on the OS and support subsystems
- Provide technical expertise for client inboard / outboard activities
- Define, engineer, and deploy automation solutions for capacity team supported processes
- Perform Analytic Modeling tools used to right-size solutions
- Provide support on ARCH designs for new client opportunities and TECH refreshes
- Principle transformation partner of enterprise and supported clients’ IT processing technologies
- Innovation thought leader on emerging technologies and automation solutions
Qualifications
- Required - Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or equivalent work experience
- Preferred - Understands the competitive landscape from both a business and technical perspective
- Travel % - 10%