• The Network Security Specialist would work on Requests, Changes, Incidents and Problem records to support our customers’ network security environment.
• Implement Network Security solutions and provide operational support in a customer environment.
• Configure FW rules in Palo Alto and append the security profiles.
• Hands on experience with the security profiles.
• Update signatures on Palo Alto, FTD and other FW operations tasks.
• Will provide technical escalation to L1 support engineers
• Provide Oncall support for high severity incidents in a 24x7 environment
• Detect security issues, create customer tickets and manage problems until closure.
• Ensure that Service Level Agreements and operational standards are met. 
• Perform system maintenance, checkups and maintain current documentation.
• Provide resolution plans for device issues.
• Propose service, process and technical improvements to management.