Overview:
The Salesforce Innovation Architect drives business transformation by leveraging Salesforce's capabilities, including AI tools such as Einstein and Agentforce as well as Data Cloud, Marketing Cloud and Personalization to align with PepsiCo's strategic vision.
Responsibilities:
- Create and implement a Salesforce Einstein and Agentforce technical road map that aligns with organizational goals, focusing on identifying disruptive ideas and solutions through Salesforce Platform to drive business value realization.
- Act as SME to business stakeholders and DevSecOps teams, ensuring effective communication and alignment on innovation initiatives.
- Planning and execution of proof of concepts (PoCs) to pilot new capabilities of Agentforce and Einstein AI with minimal risk to business continuity.
- Work with Salesforce Marketing Cloud, Service Cloud and Sales Cloud team to implement the approved Einstein and Agentforce PoCs.
- Collaborate with key stakeholders to gather insights, understand their needs, and ensure their buy-in for innovation projects, co-driving value creation.
- Educate & support business stakeholders on the latest Salesforce AI based features and best practices, empowering them to innovate and leverage Salesforce tools effectively.
- Stay informed on industry trends and advancements in Salesforce technology.
- Owns and strives to deliver the KPIs assigned to measure the success of initiatives.
- Enable training for team members to upskill them on AI capabilities and foster a culture of innovation.
- Bachelor’s degree in IT, Computer Science or equivalent with 10 to 12 years of IT experience, 8+ years as a Salesforce Architect with recent focus on AI capabilities in Salesforce.
- Proven experience with Salesforce’s AI capabilities (Einstein & Agentforce), including hands-on knowledge of capabilities and best practices, along with a track record of managing innovation initiatives and aligning solutions with organizational goals.
- Salesforce Certified Architect. Certification in Salesforce AI (Associate + Specialist) preferred.
- Well-versed with Agile methodologies and processes.
- Attention to detail and experience in gathering requirements. Ability and desire to work with a high degree of independence and ownership in a geographically distributed team consisting of other developers and project management resources.