Job Title: Sales Support Executive
Location: Mumbai, India
Company: Ralsonics – www.ralsonics.com
Industry: Customized Industrial Cleaning & Surface Treatment Equipment
Experience: 2–5 years
Employment Type: Full-time
About Ralsonics
Ralsonics is a leading manufacturer of customized industrial parts cleaning and surface treatment systems. Our mission is to engineer high-performance solutions tailored to meet the critical cleaning requirements of industries such as automotive, aerospace, defense, and pharmaceuticals. We pride ourselves on innovation, reliability, and customer-centricity.
Role Overview
We are looking for a proactive Sales Support Executive who will play a key role in streamlining customer interactions and backend sales operations. This individual will support the sales and proposals teams by managing communication, documentation, CRM systems, and tender processes — ensuring our commercial engine runs efficiently and professionally.
Key Responsibilities
- Customer Communication & Enquiry Handling
- Acknowledge and respond to customer emails, phone calls, and website enquiries.
- Route leads and technical queries to the relevant internal teams.
- Maintain professional and timely communication with prospective clients.
- Sales Documentation & Coordination
- Prepare and organize standard commercial documents like quotations, proposals, and vendor registration forms.
- Maintain and update the sales and enquiry database in the CRM.
- Track the status of active enquiries and follow up on pending quotations.
- Tender & Proposal Support
- Assist in preparing documents for public and private tenders.
- Coordinate with internal departments to collate the technical and financial information required.
- Ensure timely submission of tenders and RFPs with proper formatting and compliance.
- CRM & Reporting
- Maintain up-to-date records of leads, opportunities, customer details, and interactions in the CRM.
- Generate regular sales pipeline and enquiry reports for management review.
- Administrative Support
- Manage client documentation including NDAs, PO tracking, and invoicing coordination.
- Support internal meetings by preparing notes, summaries, and follow-up action trackers.
Desired Profile
- Bachelor’s degree in Commerce, Engineering, or Business Administration.
- 2–5 years of relevant experience in sales coordination, backend sales, or sales operations.
- Exposure to capital equipment or engineering industry is a plus.
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Proficient in MS Office (Word, Excel, PowerPoint); familiarity with CRM tools preferred.
- Ability to multitask and manage timelines under minimal supervision.
What We Offer
- An opportunity to work in a high-technology, engineering-driven organization.
- Exposure to the full sales lifecycle of complex capital equipment.
- Mentorship and growth opportunities across sales, proposals, and operations.
- A dynamic and collaborative work environment.
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Vasai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Sales support: 2 years (Required)
Language:
- English (Required)
Work Location: In person