Primary Responsibilities:
● Brand Related Communication
o Communicate all brand related stories to customers as and where need arises
o Engage prospects in discussion and activities on Royal Enfield bikes
● Vehicle Sales
o Make sure that the customer receives a warm welcome at the showroom, is made comfortable and is offered appropriate refreshments
o Conduct need analysis with the customer, vehicle demonstration and test drives to create a unique product experience, making customers feel the need to buy an RE bike
o Update customer details on the DMS on real time basis - Ensure data capture as per RECODE
o Facilitating test rides in store and at home/office
o Check for finance requirements, cross selling opportunities for apparel and accessories
o Ensure achievement of monthly sales targets
o Assist the CRE sales in carrying out lost case analysis
● Post Booking Process
o Confirm vehicle receipt in the system post PDI from PDI executive
o Carry out vehicle allocation as per norms, follow up with customer for confirmation of allocation, check with customer appropriate date for invoicing
o Prepare customer invoice, coordinate with customer, 3rd party finance executive for payment
o Finalize delivery date with customer
o Confirm with customer insurance requirements and process insurance
o Ensure implementation of appropriate measures to meet the Financier penetration targets and maximize benefits from finance sales
o Explain the documents and procedure required for loan approval to the customer with estimated loan approval lead time
o Log in the vehicle finance cases with the required documents
o Track the status of vehicle finance and update the same to the customer
o Receive confirmation of full payment (or DO) from the vehicle financer / customer
● Delivery
o Plan delivery schedule based on bookings and stock availability
o Liaison with the RE logistics team to ensure stock availability before delivery
o Finalize the date and time for delivery and coordinate with customer
o Mobilize the RTO/Insurance and Finance team on receiving booking
o Follow up with customer for all transaction related documentation
o Follow up of vehicle status with customer and inform in case of any delay
● Accessories Sales
o Understand or facilitate prospects' present needs, wants & desires and, basis prospect's response, suggest / pitch the right product
o Ensure achievement of monthly Accessories target
● Customer Satisfaction
o Own the customer satisfaction scores for the sales process
o Coordinate effectively with relevant teams and stake holders to ensure smooth execution of required processes such as Test Drives, Billing and payments, etc.
● Educational Qualifications: Graduate/ 2-year diploma
● Industry: Auto 2 / 4-wheeler, Consumer Goods / Insurance / Banking / Retail
● Minimum experience: 1 Year, also Fresher's can apply.
● Profile: Passionate about bikes / RE. Aptitude for sales and ensuring customer experience
● Passions/ Interests: Interested in Riding, travelling and exploring
● Competencies:
o Customer Relationship Management
o Selling Skills and Market Knowledge
o Product Knowledge / Brand Insights
● Customer
o Bottom 2% In Moment Survey Feedback Rating – TR & Del separately
● Business
o Enquiry-TR Conversion (Walk-in) %
o Retail Target VS Achievement
Job Types: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
Education:
- Bachelor's (Preferred)
Experience:
- total work: 1 year (Preferred)
- Sales: 1 year (Preferred)
Work Location: In person