Job Description: International Voice Process – UK Logistics
Position: Customer Support Executive (International Voice Process – UK Logistics)
Location: Mohali
Process: UK Logistics (Voice Process)
Shift: Rotational (UK Timings)
Key Responsibilities
- Handle inbound and outbound customer calls for UK-based logistics clients, providing timely and accurate resolutions to queries and concerns3.
- Communicate effectively and professionally with customers, demonstrating excellent verbal and written English skills2.
- Address logistics-related inquiries, track shipments, and coordinate with internal teams to ensure customer satisfaction3.
- Maintain records of customer interactions and follow up as necessary.
- Adhere to process guidelines and quality standards for every customer interaction1.
- Provide feedback for process improvement and contribute to a positive team environment4.
Required Skills & Qualifications
- Excellent communication skills in English, both verbal and written2.
- Strong interpersonal skills and a confident, customer-focused approach2.
- Ability to work in rotational shifts as per UK business hours1.
- Problem-solving attitude and willingness to learn new processes1.
- Freshers and candidates with prior BPO/voice process experience are welcome to apply16.
- Basic computer proficiency and familiarity with CRM tools is an advantage.
Preferred Attributes
- Prior experience in international voice process or UK logistics support is a plus46.
- Ability to handle high-pressure situations and resolve issues efficiently.
- Strong attention to detail and organizational skills.
Why Join Us?
- Opportunity to work with a leading UK logistics process.
- Dynamic work environment with growth opportunities.
- Comprehensive training and support for career development.
Job Types: Full-time, Permanent, Fresher
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Evening shift
- Fixed shift
- Rotational shift
- UK shift
Work Location: In person