Job Title: Return Processing Executive
Company Name: Weird Wolf
Location: Okhla Phase II, Delhi
Salary Range (CTC): 20k to 30k
Job Type: Full-time, Permanent in office role
Role Overview:
We are seeking an experienced Return Processing Executive who will manage and streamline the end-to-end returns and reverse logistics process. The role involves ensuring efficient handling of product returns, minimizing losses, and maximizing customer satisfaction.
Key Responsibilities:
- Optimization various e-commerce platforms (Amazon, Flipkart, Myntra, Blinkit, Zepto, etc.).
- Oversee daily operations of returns and reverse logistics.
- Implement policies for returns, replacements, and refunds in alignment with company standards.
- Coordinate with warehouse, quality control, and customer service teams.
- Analyse return trends to identify quality issues, fraud cases, or process gaps.
- Work with vendors and suppliers on defective product claims and return-to-origin cases.
- Monitor KPIs such as return rate, processing time, recovery value, and customer satisfaction.
- Optimize return handling costs while improving efficiency.
- Ensure compliance with company policies, vendor agreements, and legal standards.
Qualifications & Skills:
- Bachelor’s degree in Supply relevant field.
- 2+ years of experience in logistics, returns, or warehouse operations.
- Knowledge of reverse logistics, quality inspection, and inventory management.
- Strong analytical and problem-solving skills.
- Ability to lead and manage cross-functional teams.
- Proficient in MS-Excel
What We Offer:
- Competitive salary as per market standard
- Collaborative work environment and growth opportunities.
How to Apply:
- If you meet the above requirements and are passionate about it, please send your updated resume to hr@weirdwolf.in or WhatsApp your Resume on 9818308033 (No calls) with the subject line: Application for Return Processing Executive Role.
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person