Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
- Proficient in providing Tier 1 and Tier 2 remote desktop support for Windows and macOS environments.
- Skilled in troubleshooting hardware, software, network connectivity, and peripheral issues via remote tools (e.g., TeamViewer, AnyDesk, RDP)
- Hands-on experience with Microsoft 365 admin center for user provisioning, license management, and service configuration.
- Experienced in managing on-premises and Exchange Online environments
Your Profile
- 4 to 12 years of work experience as a Desktop Support Engineer, Technical Support Engineer or similar role.
- Need multi-tasking & resolves complex incidents and requests related to – One drive, google drive, SSO, O365, Printers & end user issues.
- Assist end users with their endpoint devices.
- Troubleshoot corporate applications (MS Office Suite, Enterprise supported browsers, Java Plug-ins)
- Serves as a point of escalation for major incidents that are unresolved at the helpdesk level.
What will you love working at Capgemini
- Capgemini invests heavily in upskilling. You’ll have access to certifications, internal training platforms (like Next), and opportunities to grow into roles like O365 Admin, Cloud Support, or Cybersecurity.
- You’ll work with modern tools and enterprise-grade systems, including Microsoft 365, Azure AD, and Exchange Online, keeping your skills current and competitive.
- Strong Team Culture & Support System.
- Work-Life Balance & Hybrid Opportunities.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.