An HR cum Telecaller performs both human resources support, such as candidate screening and interview coordination, and telecommunication duties, including outbound calls to clients or job seekers, lead generation, and database management. Key responsibilities include candidate sourcing and follow-up, client communication for sales or service promotion, maintaining call records, managing client and candidate databases, scheduling interviews, and performing general HR administrative tasks. The role requires strong communication, interpersonal, and organizational skills, along with proficiency in MS Office and a customer-focused approach. Key Responsibilities
- Telecalling and Client/Candidate Communication:
- Make outbound calls to prospective clients or job seekers to introduce services or opportunities.
- Handle inbound calls and respond to inquiries from clients and candidates.
- Explain company services, job opportunities, and project details to prospects.
- Generate leads, follow up with potential clients, and schedule meetings or appointments.
- HR Support and Recruitment:
- Assist in screening candidate resumes and applications.
- Conduct preliminary screenings of candidates to assess qualifications.
- Schedule and coordinate interviews between candidates and hiring managers.
- Maintain and update candidate databases with accurate information.
- Support the HR team with administrative tasks, such as maintaining employee records or coordinating onboarding.
- Administrative Duties:
- Maintain and update client and candidate databases using CRM or other tools.
- Prepare and share reports on calling activity, client engagement, or recruitment status.
- Handle general office clerical duties, including document management and record-keeping.
Required Skills and Qualifications
- Communication & Interpersonal Skills:Excellent verbal and written communication, active listening, and interpersonal skills are essential.
- Customer Service:A customer-focused mindset and the ability to handle inquiries professionally are crucial.
- Organizational Skills:Strong organizational skills, attention to detail, and the ability to multitask are necessary for managing diverse responsibilities.
- Technical Proficiency:Basic computer skills, including proficiency in Microsoft Office applications (Word, Excel, Outlook), are typically required.
- Experience:Previous experience in telemarketing, customer service, or a related role is beneficial.
- Education:A high school diploma or equivalent is generally sufficient, though a degree in Human Resources or Business may be preferred.
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Leave encashment
- Provident Fund
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person