Position: Recovery Executive
Department: Collections & Recovery
Industry: Non-Banking Financial Company (NBFC)
Location: Chennai
Experience Required: 1–3 years (preferred in loan recovery or collections)
A. Key Responsibilities
- Follow up with delinquent customers for payment of overdue loan installments (personal loans, consumer loans, etc.).
- Visit customers on the field to recover dues and negotiate settlements as per company policy.
- Maintain accurate and timely records of recovery status, payment commitments, and follow-ups.
- Coordinate with the collections manager and legal team for handling escalated or legal cases.
- Ensure adherence to company recovery policies and regulatory guidelines during customer interactions.
- Build a rapport with customers to enable amicable and effective recovery.
- Submit daily and weekly MIS reports on recovery progress and outstanding cases.
B. Measures of Success
- Timely recovery of overdue EMIs and improvement in collection efficiency.
- Reduction in delinquency levels (DPD buckets – 30+, 60+, 90+ days).
- Field productivity – number of customer visits and collections closed.
- Customer feedback and adherence to compliance and ethical collection practices.
- Quality of reporting and coordination with internal teams.
C. Desired Profile
- 1–3 years of relevant experience in loan recovery, collections, or field operations.
- Experience in NBFCs, banks, microfinance institutions, or agencies is a plus.
- Ability to handle field work and travel locally to meet customers.
- Strong negotiation and communication skills.
- Basic knowledge of MS Office and collection tools/apps.
- Knowledge of local language and geography is essential.
Job Type: Full-time
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
- Performance bonus
Work Location: In person