Job Title: Recovery Agent
Company Overview:
Bijliride is a pioneering electric two-wheeler rental startup dedicated to delivering sustainable, convenient, and cost-effective transportation solutions. We provide electric two wheelers on rent to individuals and businesses. As a first in the country, we are providing unique 24/7 services to our customers which include battery delivery, battery swapping & breakdown assistance. Our mission is to redefine urban commuting by offering eco-friendly alternatives that enhance mobility while mitigating carbon emissions. As a rapidly expanding startup, we prioritize innovation, teamwork, and employee well-being.
Position Overview:
We are seeking a diligent and proactive Recovery Agent to join our operations team. The RecoveryAgent will play a crucial role in managing outstanding payments and ensuring the timely recovery ofour assets. The ideal candidate will possess strong communication skills, a keen sense ofresponsibility, and the ability to handle challenging situations with professionalism and tact.
Roles and Responsibilities:
1. Customer Outreach and Payment Collection:
- Contact customers listed in the recovery database to discuss and arrange the payment of
overdue amounts.
- Conduct follow-up calls as necessary to ensure payments are received within agreed timelines.
2. Route Planning and Execution:
- Coordinate with fellow agents and the operations manager to plan and optimize daily recovery routes.
- Visit customers' locations to discuss overdue payments or recover assets as required.
3. Standard Operating Procedures (S.O.P.) Compliance:
- Adhere to the established Standard Operating Procedures (S.O.P.) and operate within the defined limits to handle recovery processes effectively.
- Ensure all actions taken are documented and reported in line with company policies.
4. On-Site Recovery Operations:
- Independently visit defaulters to negotiate payments or recover vehicles as per company guidelines.
- Handle on-site interactions with professionalism to maintain customer relationships and the company's reputation.
5. Deadline Management:
- Work diligently to meet deadlines set by the operations manager for recovering payments and assets.
- Report progress and any challenges faced to the manager in a timely manner.6. Interpersonal Skills:
- Exhibit strong interpersonal skills to build rapport with customers and manage interactions positively.
- Maintain a calm and professional demeanor, even in difficult or high-pressure situations.
Preferred Candidate Profile:
- Proven experience of 1 year in a similar role involving customer interaction and debt collection.
- Excellent verbal communication skills in Hindi, English, and Telugu.
- Strong problem-solving abilities and attention to detail.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Knowledge of the electric vehicle industry or rental services is an advantage.
Company Benefits:
- Competitive salary package commensurate with experience and qualifications.
- Opportunity to be part of a dynamic startup environment and contribute to meaningfulsustainability initiatives.
- Flexible work hours and a supportive work culture that values work-life balance.
- Opportunities for professional growth and development through training and skill enhancement programs.
Additional Information:
Location: Bangalore
Experience Range: Up to 1 Year
Join us at Bijliride and be part of a passionate team committed to revolutionizing urban mobility while making a positive impact on the environment. If you are enthusiastic about driving organizational success through effective social media management, we want to hear from you! Apply now with your resume and cover letter outlining your relevant experience and why you are the ideal candidate for this role.
Job Type: Full-time
Pay: ₹17,000.00 - ₹25,000.00 per month
Work Location: In person