We are looking for a friendly, presentable, and articulate Receptionist cum Academic Counselor to be the first point of contact for our institute. This role involves greeting visitors, managing front-desk activities, and providing academic counseling to prospective students. The ideal candidate will have excellent communication skills, a customer-oriented mindset, and the ability to guide students in selecting appropriate academic programs.
Key Responsibilities:Reception & Front Desk Duties:
- Greet and welcome visitors in a professional manner.
- Manage incoming calls, emails, and walk-in inquiries.
- Maintain visitor logs and ensure cleanliness of the front-desk area.
- Schedule appointments and manage calendars for counseling sessions.
- Handle administrative tasks such as data entry, filing, and correspondence.
Academic Counseling:
- Guide prospective students and parents about various courses, admission processes, and career paths.
- Understand student needs and recommend suitable academic programs.
- Follow up with leads via calls, messages, and emails.
- Maintain student records and counseling reports.
- Collaborate with the marketing and academic teams to ensure accurate information is shared.
- Participate in promotional events, webinars, and open house sessions.
Qualifications & Requirements:
- Bachelor’s degree in any discipline (Education or Psychology preferred).
- Proven experience in a similar role (Receptionist/Academic Counselor) preferred.
- Excellent communication, interpersonal, and presentation skills.
- Proficient in MS Office and basic computer applications.
- Strong organizational and time management skills.
- Ability to handle sensitive and confidential information with discretion.
Key Skills:
- Front Office Management
- Academic Advising
- Customer Service
- Communication & Listening Skills
- Lead Conversion & Follow-up
- Time Management
- Basic CRM or Student Management System knowledge (preferred)
Working Hours:
[Monday to Saturday, 10:00 AM – 7:00 PM]
Job Types: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Ability to commute/relocate:
- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Language:
- English (Preferred)