About Us
Shree Retina Care Hospital is dedicated to providing advanced eye care services, particularly in retina treatment and surgery. Our goal is to ensure patients receive compassionate, efficient, and professional care in a modern hospital environment.
Position Summary
We are looking for a Receptionist / Computer Operator who is organized, computer-proficient, and customer-focused. The role includes managing front-desk duties, updating records, and ensuring smooth patient service.
Key Responsibilities:-
Front Desk & Reception
- Greet and welcome patients, visitors, and vendors with a warm and professional demeanor.
- Handle incoming telephone calls, responding to/incoming calls and transferring or redirecting as needed.
- Manage walk-ins, guide patients, and provide clear information about hospital procedures and departments.
Appointment Scheduling & Coordination
- Schedule, reschedule, and confirm patient appointments, ensuring alignment with doctors' availability.
- Maintain the appointment calendar proactively to minimize delays and ensure smooth patient flow.
Patient Registration & Record Management
- Register new patients, updating or verifying personal and demographic information in the database.
- Scan and upload documents (e.g., ID, insurance papers), maintain digital and physical file systems.
Billing & Payment Support
- Assist with basic billing procedures-collect payments, generate receipts, and manage a petty-cash drawer or POS terminal (if applicable).
- Coordinate with the billing department for outstanding balances or inquiries (if required).
Computer Operations & Office Administration
- Perform data entry and manage electronic medical records (EMR) accurately and securely.
- Respond to email inquiries, maintain office communications, and support administrative staff as needed.
- Ensure supply inventory (stationery, forms, etc.) is monitored and re-ordered timely.
Customer Service & Communication
- Provide high-quality support-address patient queries, escalate as necessary to relevant departments.
- Showcase empathy, calm communication, and professionalism at all times.
Qualifications
- Education: Minimum: High school diploma; Diploma/Degree in Office Administration, Computer Applications, or equivalent preferred.
- Experience: 1–3 years in a receptionist or front-desk role-preferably within a hospital or clinical environment.
- Proficiency with MS Office (Word, Excel, GMAIL) and willing to learn hospital software systems or EMR.
- Excellent verbal and written communication.
- Strong interpersonal skills: organized, detail-oriented, patient, and calm under pressure.
- Flexible with shifts-morning/day/rotational as needed.
- Basic understanding of medical terminology and billing processes is a plus.
What We Offer
- A supportive, patient-centered working environment.
- Opportunities for professional growth and cross-functional collaboration.
- Competitive salary based on experience and skill set.
Job Types: Full-time, Permanent
Pay: ₹8,000.00 - ₹12,000.00 per month
Work Location: In person