Join our Team as a Quality Controller
Location: Gurugram
About the role:
Are you passionate about quality and compliance? As a Quality Controller at Onecom, you'll ensure our sales and customer service calls meet the highest standards. You'll listen to calls, provide compliance support, and produce performance reports to help improve our sales quality. If you're detail-oriented and committed to excellence, this role is for you.
What makes you a great fit:
Strong attention to detail
Excellent listening and analytical skills
Ability to provide clear guidance on compliance matters
Proficient in data compilation and analysis
Polite and professional manner at all times
Strong communication skills
Ability to work independently and as part of a team
Key responsibilities:
Listen to sales calls to ensure compliance with company and regulatory parameters
Analyse sales calls following in-life requests from the Customer Services Department
Provide help and guidance to the Customer Services team on the sales process and compliance matters
Listen to Customer Service calls for quality assurance with parameters for assessment
Compile and analyse ad-hoc data
Maintain a polite and professional manner at all times
Perks for our People:
- Holidays: 18 days annual leave, + 6 public holidays
- Other Leave: 7 days casual leave, 7 days sick leave
- Development: In-House Training Academy
- Wellbeing: Mental Health support
Who we are:
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
Our values:
We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.
ED&I:
We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.