Quality Auditing Associate

Skill required: Marketing Operations - Quality Management
Designation: Quality Auditing Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services. Role requires Digital Marketing Ads & Promotion creation/design Act of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement.
What are we looking for? Reporting to the AI Monitoring Lead, the AI Monitoring Analyst plays a key role in maintaining the AI Daily Monitoring process. The AI Monitoring Analyst will need to ensure that daily logs are scored effectively within the defined SLAs. In this role you will work closely with your peer group to score a high volume of logs every day. You will be responsible to keep daily logs up to date by filling out the necessary log details with accuracy. You will do this by reviewing AI bot responses to determine if the summarization of the response meets our criteria of an acceptable response. Each log picked up will need to be completed as per guidelines and assigned for further action. There will be meetings that you will need to attend and provide supporting evidence as to why a log was scored for additional review. Finally, it will be your responsibility to ensure that logs that need content or development fixes are transferred to the correct intake platform for execution. • Communication – Strong communication skills, reading comprehension, writing and oral presentation skills required. • Jira or Workflow Tool Knowledge – You will be using both CIBC proprietary tool to process logs and jira to complete work. Experience with a project management tool will be an asset to this role. • Basic Generative AI Knowledge: Working knowledge of how the Generative AI framework is configured will help you understand the chatbot responses and how the summarizations are being created. • Collaboration with a one-team approach: Work closely as a team with our immediate team, business stakeholders and technology partners to achieve a high level of accuracy. • Deliver with speed: You work with a sense of urgency to coach and motivate the team to achieve daily targets.
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts