Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We're seeking an experienced Senior Performance Testing Engineer to play a key role in our contact center modernization initiative. You'll be instrumental in migrating IVR/Routing applications from legacy Genesys on-prem systems to modern cloud solutions like Amazon Connect, with particular focus on our CommState Migration Project.
As part of our QA team, you'll take ownership of comprehensive end-to-end call flow validation, ensuring seamless transition and optimal performance of our contact center solutions. The ideal candidate will bring deep expertise in performance testing coupled with contact center domain knowledge to drive this critical transformation.
Responsibilities:
- Design, develop, maintain, and execute manual, automation, and performance test scripts for Contact Center applications.
- Drive innovation through Proofs of Concept (POCs) to enhance the test lifecycle and reduce execution time.
- Automate test preparation and execution processes by integrating with APIs.
- Analyze functional and non-functional requirements in an Agile environment to ensure comprehensive test coverage.
- Define test strategies, create detailed test cases, estimate QA efforts, and manage test planning and reporting.
- Conduct manual and automated testing, logging detailed defects using Rally (Agile Central).
- Lead and manage testing efforts across multiple domains and applications, including System Integration and End-to-End Testing.
Qualifications
- 4+ years of hands-on experience in Quality Engineering within the Contact Center Solutions (CCS) domain.
- 3+ years of hands-on experience with Cyara for contact center testing and automation.
- Experience of Genesys call routing and custom CTI softphone application development.
- Experience with digital communication platforms such as Chat, Chatbot, Email, and SMS.
- Proficient in log verification tools like Splunk and familiar with Genesys tools like GA/GAX and Pulse.
- Skilled in API testing and experienced with Cyara Service Libraries and Postman.
- Experienced in load testing using Cyara Cruncher.
- Proven ability to work in Agile environments using tools like Rally (Agile Central) for project tracking and delivery.
Nice to have:
- Digital experience with Voicebot, Chatbot, Email, SMS.
- Genesys cloud experience is nice to have, but not mandatory.
- Agile methodology experience.
- Excellent communication and presentation abilities.
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.