About US
1Lattice™ is a 360-degree business decision support partner with a tech-enabled services stack of data, people network, and custom research. Powered by advanced tech tools and unique data-gathering approaches, 1Lattice is an integrated product suite to make decisions smartly, right from Inputs to Validation to Execution to Measurement. 1Lattice works with clients and partners globally, helping clients solving a wide variety of organizational and business challenges through actionable research-led insights.
Job Overview:
We are seeking a detail-oriented and analytical Quality Assurance Executive to ensure the accuracy, completeness, and reliability of data collected by our Research Associates through telephonic interviews. The QA Executive will be responsible for monitoring, auditing, and validating calls, identifying discrepancies, and providing feedback for continuous improvement in data collection practices.
Key Responsibilities:
- Conduct regular audits of calls made by Research Associates to validate the authenticity, completeness, and quality of data collected.
- Review questionnaires/responses to ensure adherence to project guidelines and quality standards.
- Identify gaps, errors, or inconsistencies in data and provide constructive feedback to the Research team.
- Maintain detailed and accurate records of audits, observations, and corrective actions.
- Share daily/weekly quality reports with key stakeholders, highlighting trends and areas for improvement.
- Work closely with Training and Operations teams to support coaching initiatives based on audit findings.
- Participate in calibration sessions to align QA standards across projects and teams.
- Suggest and implement process improvements to enhance overall data quality and operational efficiency.
- Ensure compliance with company policies, client requirements, and industry regulations.
Key Requirements:
- MBA in any discipline (preferred: Market Research, Business Administration, Communications).
- 0–3 years of experience in Quality Assurance within Market Research, BPO, or similar environment.
- Strong attention to detail and excellent analytical skills.
- Good listening and communication skills in English (other regional languages are an advantage).
- Ability to work independently and manage multiple tasks simultaneously.
- Familiarity with CRM systems, QA tools, and MS Office (especially Excel and PowerPoint).
- Understanding of market research methodologies and call centre operations will be a plus.
Preferred Skills:
- Experience in call auditing or monitoring in a market research setting.
- Strong documentation and reporting skills.
- Ability to provide constructive feedback and drive quality improvement initiatives.