Program Change Manager

Program Manager

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

Role Description

GDPR experience and specifically on Data Deletion / Retention - Insurance or Banking experience is mandatory.****

Role Purpose 

The role creates business value through efficient and effective planning and delivery of change within a programme or across an IT function. Key accountabilities include:

• Shaping/executing change strategy
• Owning a programme of change
• Driving change delivery
• Managing value
• Executing effective governance

Accountabilities Nature of Work 

• Shaping/executing change strategy

• Support CIO and/or Programme Change Leads in building and delivering their transformation agenda.
• Execute a significant element of a transformation strategy owned and defined by senior leaders
• Shape the strategy working with key stakeholders across IT and the relevant business areas o Maintain clear line of sight between the delivery of projects/initiatives and the strategic outcomes that have been set
• Support business transformation and on-boarding of new business/initiatives
• Drive and deliver innovation, automation and new ways of working

• Owning a programme of change

• Construct and organise a programme to deliver projects/initiatives
• Manage the planning, prioritisation and scheduling of projects and deliverables aligned to business plans and requirements o Accountable for the cadence and do-ability of change
• Align programme reporting to the mandatory and regulatory reporting agenda, monthly, quarterly, annual submissions, etc.
• Identify and manage dependencies and stakeholders

• Deliver change effectively and efficientlyo Drive delivery of projects/initiatives to time, quality and cost o Use best practice in project management o Develop individual change business cases o Manage resourcing of projects o Build team delivery capability including agile and project teams to deliver end-to end change o Identify and manage delivery, technical and commercial risks o Maintaining effective and efficient risk management and internal control systems, in line with agreed risk appetite, where necessary directing action plans to rectify issues o Manage safe implementation into production and/or successful transitionManaging value o Own the line of sight cost base for the change agenda in scope and help secure business buy-in to initiatives that help simplify the estate and reduce cost. o Deliver to budget. Manage and track programme/change technology change budget and spend. o Deliver against cost targets and simplification aspirations within agreed service and risk appetite. o Demonstrate most effective use of money and drive ongoing cost reduction o May be accountable for negotiating and managing 3rd party contracts and manging tenders and RFPsExecute effective governance o Provide oversight, management and governance of the programme/change agenda o Agree accountabilities of the role in relation to wider programmes, wider change initiatives, business sponsors o Utilise PMO best practice o Work with the architecture community to guarantee GAB approval is met. o Represent the programme/change agenda at governance fora

• Job specific aspects of the role

Roles managing the agenda of change in UKI CIO, Corporate Functions CIO and Digital CIO

Programme roles (including J2, Y , SIP and GFF in 2018) o GIO roles driving strategy, infrastructure operating model and future change, sourcing strategy, networks and workplace transformationRisks & Controls

• Identify, own and manage the specific key risks and/or IT controls and BP standards that you are identified as the owner and/or nominee for on iCARE or Archer o Ensure that issues and actions associated to controls / risks are remediated in a timely manner

Maintain appropriate records on iCARE or Archer o Ensure that controls are sufficiently well designed and operating effectively to keep the risks that they mitigate within  tolerance level o Report and escalate the status of the relevant risks, controls and standards as appropriate

 Resource Complexity 

• Manages a team of direct reports (e.g. PMs and BAs)
• Coordinates/task manages resources drawn from across IT within projects, which may be on multiple sites
• Accountable for people management decisions including recruitment, setting objectives, performance management, recommending reward and/or bonus • Leaders are accountable for developing the capability of their team and their people and for driving the culture of the organisation
• Accountable for agreeing an annual plan and decisions required to deliver an annual programme or change budgetProblem Solving
• Problem solving may require information gathering, analysis, consideration of options and drawing conclusions on a case-by-case basis. • Guidelines and policy can help but at the heart of the role is the exercise of judgment based on professional training and/or experience
• Measure and demonstrate that lessons are learned on issues and repeat incidents are not experienced.
• Know when to escalate and drive resolution to guarantee timely customer expectations Change
• The essence of the role is the coordination, management and delivery of change across an area of IT or the business
• The role is accountable for change decisions that secure delivery including: project team formation, changes to the structures and working patterns of teams, changes to the application of the approved budget 

Internal Collaboration 

• Collaborate with other change roles and with providers of temporary project resource
• Build effective working relationships and influence all key programme stakeholders and sponsors External Interaction
• Build effective working relationships with suppliers, negotiate within budget and contract constraints to make best use of services provided into
• Seek exposure to third parties in  and other industries to share learning; attend key industry events and forums

 Capabilities • Previous experience. Led teams with positive feedback. Proven experience managing multiple interrelated run and change budgets. Supplier management negotiation experience. Working with senior stakeholders to deliver timely and accurate reporting

• Led IT risk and / or control strategies
• 3+years previous experience managing complex deliveries
• Known for high degrees Agility (Foresight, Learning, Adaptability, and Resilience), Mobilization (Putting customer first, shaping strategy, Inspiring & Influencing), Execution (Building talent and teams, driving for results), Transformation (Leading innovation and seeking to disrupt/challenge)

• Experience working through differing methodologies, including Dev Ops, Agile and Waterfall Approach. Driving new modern software development techniques A framework for capabilities and skills across IT to further support development and career pathways is being developed in 2018