Process Manager

Company Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.

Group's key figures are approx. 6.95 billion Euros turnover, over 950 laboratories across 63 countries and about 63,000 staff.

Job Description

POSITION TITLE: Process Manager

REPORTING TO: IT Director

REPORTING LOCATION: Bangalore

WORKING LOCATION: Bangalore East (B4), India

NUMBER OF FTEs UNDER RESPONSIBILITY:0

OVERALL OBJECTIVES: The Process Lead/Manager is a key role to support the process implementation, governance and improvement initiative that will help assess the quality of the software delivered by a growing Software Development Company to its customers. This role will be part of the IT Solutions Quality Enablement team, which helps the organization sustain Eurofins IT QMS which is derived from CMMI V2.0 Level 3 and support agile methodology implementations. The team is responsible to implement and sustain the IT Solutions Key Performance Indicators (KPIs) Reporting. IT QE team is responsible for Process Improvement Roadmap to help the organisation be more systematically managed by a combination of process optimisation and continuous process improvements.

Responsibilities:

• Be an integral part of the IT QE team; be flexible to take up assignments such as KPI Implementation, Process Study, IT QMS process improvements, agile practices implementation , Coaching, Auditing, Trainings, etc.;
• Assist in reporting of IT Solutions KPIs and using the KPIs to identify the improvement opportunities across IT Solutions Programs;
• Documentation of new processes with relevant templates and guidelines, and its implementation across IT Solutions Programs.
• Onboarding IT Solutions Program Crews to Azure DevOps and Agile Ways of Working through continuous coaching and handholding.
• Assist the IT Solutions Programs in creating program specific dashboards and reports using tools like Power BI;
• Assist in the development and implementation software development aligning practices aligning to the Key Group Documents within the organisation across geographies;
• Identify improvement opportunities in the existing policies, processes, procedures, templates and metrics for the organisation;
• Provide the process, which will drive and deliver software products on-time with high quality; using agile (Scrum/Kanban/Any Scaled frameworks)
• Develop strong working relationships with internal teams to establish standard documentation procedures;
• Participate/drive in project team meetings to provide guidance and support related to process and project documentation;
• As needed engage with program(s) with project management expertise to support/ensure successful delivery by a combination of coaching, training and auditing capabilities;
• Evaluate projects/programs and provide value added Agile coaching in various methods like Scrum framework, Kanban, Scaled agile frameworks etc.;
• Provide visibility on program performances to various level of IT Program Management.

REQUIRED EXPERIENCE AND SKILLS:

Experience:

• 8-12 years of experience in software development organisation, of which at least 5-7 years should be in a Quality Assurance function exclusively implementing CMMI/ISO practices across agile projects on Scrum/Kanban/SAFE frameworks;
• Working knowledge of Key Performance Indicators (KPIs), implementing and tracking across programs, and help IT Programs to achieve improvement in quality and delivery timelines.
• Commanding project leadership and follow-through with delivery team resources, including Product Management, Operations and QA;
• Strong customer focused, team-oriented communication skills with emphasis on building lasting, trusted partnerships through written and verbal communications, presentations to management;
• Sound understanding of Process Frameworks/ Methodologies like CMMI-Dev, CMMI-Svc, Agile Scrum, Kanban etc.;
• Good understanding of ITSM processes like Incident Management and Problem Management, SLA’s and subsequent KPIs governing the ITSM processes.
• Ability to create, modify processes, procedures, guidelines, templates, checklists as needed
• Working knowledge of process improvement initiatives and models and how they are implemented on projects/within organizations;

• Experience of analysing processes and procedures in large, complex IT Solutions Programs and working with multiple businesses and projects simultaneously.

Technology skills:

Mandatory

• Usage of agile project management & collaboration tools (e.g. Experience in using Microsoft Azure DevOps, SharePoint Online, Automation using Power BI);
• Expertise in Power BI and Data Analysis and basic knowledge of MS Fabric.
• Expertise in MS Office applications, particularly MS Word, Advanced Excel with Macros, and PowerPoint;
• Knowledge of using ITSM using Tools like Service Now / BMC Helix
• PSM/CSM (Professional/Certified Scrum Master)
• Documentation and versioning of end-to-end Software Development processes
• Ability to deliver interactive trainings to IT Solutions Programs and for global audience and conduct sessions/surveys etc as required by the IT Solutions Programs
• Ability to influence and drive delivery with global senior management;
• Excellent analytical, inter-personal and communication (Verbal and Witten) skills.
• Ability to articulate thoughts and present in in a convincing manner.

Preferred

• CMMI V2.0 / ISO 9001 certification is desirable but not necessary.
• Agile Coaching experience would be an advantage;
• Knowledge of Project Management tools like MS Project.
• Knowledge of tools like Jira, GitHub Copilot, GitHub Copilot Studio, SonarQube, MS Forms.

Personal Skills:

• Excellent verbal and written communication skills;
• Ability to influence and drive delivery with global senior management;
• Attention to detail while keeping a global perspective, willing to deep-dive for data analysis;
• Ability to work efficiently and independently, within a multi-function team.
• Ability to work as a team player and create an environment of collaboration and learning;

PREFERED CANDIDATES:

• The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality.
• Good communication and interpersonal skills to interact with global stakeholders from India, US & Europe;
• BE /MCA or any other bachelor's degree with the right experience.