Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Associate - Service Desk
In this role, working on inbound/outbound calls, chats and emails to resolve technical issues of the end user
Responsibilities
-
Level 1 support services with year experience in Technical/Service desk support
-
Strong customer service orientation
-
Demonstrated ability to handle multiple tasks with little to no forewarning.
-
Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events.
-
Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
-
Document & add new issues/solutions to Knowledge Management Repository
-
Use of soft skills - Listen, Empathy, Courtesy etc.
-
Utilize professional techniques to retain & delight customers.
-
Provide quality service & resolve concerns efficiently & professionally.
-
Above all, take full ownership of the Incident from Creation to Closure
-
Excellent communication skills
-
Should understand below Technical Skills:
-
Windows & MAC troubleshooting
-
Active Directory
-
Basic Networking
-
Win NT/2000
-
MS Office 2007, 2010. O365
-
IE6 & IE8
-
OS - WinXP, Win7, Win 10, Win 11MAC
-
Outlook 2007, 2010, 2016
-
PC/Laptop/Handheld/Printers
Qualifications we seek in you!
-
Bachelor's Degree required.
Preferred Qualifications/ Skills
Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem-solving ability, interpersonal efficiency, and positive attitude
Why join Genpact?
-
Lead AI-first transformation – Build and scale AI solutions that redefine industries
-
Make an impact – Drive change for global enterprises and solve business challenges that matter
-
Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
-
Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
-
Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
-
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.