Company Description
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job Description
Roles & Responsibilities :
- Join a team that provides Level 1 and 2 Helpdesk support (Voice/Non-Voice) for BOSCH and its global customers.
- The individual must possess basic skills / abilities to perform the essential functions.
- Responsibilities: Provide Level 1 and Level 2 support for tools/applications and co-ordinate with stakeholders until closure
- Obtain and evaluate all relevant data to handle complaints and enquiries
- Monitor and Dispatch incidents/tickets to the right technical solution group
- Efficiently resolve complaints to completion and achieve customer satisfaction
- Complete call notes and reports as necessary and update them in the CRM
- Report creation using MS office tools
- Record details of comments, enquiries, complaints, and actions taken
- Manage administration, communication and coordination with internal departments
- Flexible and willing to work in shifts – 24/7 helpdesk environment
- Qualifications- 1 Year - 2 years of recent work experience in handling tickets and supporting any tools/applications
- Exposure and understanding of ITIL concepts
- Good working knowledge of MS Office tools
- MS Excel - Advanced
- MS PowerPoint - Advanced
- English & German: Excellent verbal and written communication skill
Qualifications
Educational qualification:
- Any graduation Degree
Experience :
- 1-2 years
Mandatory/requires Skills :
- English & German: Excellent verbal and written communication skill
Preferred Skills :
Additional Information
- Work Location would be Guindy, Chennai