Overview:
Responsible for invoice processing daily to meet the business deliverables/service levels.
Responsibilities:- Assist in day-to-day Operations tasks, such as: Policy validation, policy input, interested party, LeaseTerm Solutions & Implementation tasks.
- Build on the process knowledge continuously and scale up to handle at least more than 2+ tasks apart from Primary Task
- Responsible for resolving problems of low complexity
- Report daily, weekly and monthly to management as needed
- Assist Operation Specialist I team members
- Assist in onboarding and training activities
- Report customer issues to Supervisor for entry into tracking system
- Communicate and document abnormal issues to the Supervisor.
- Additional duties as required
- Graduate with at least 2-3 years of experience in BPO.
- Bachelor’s Degree majoring in Accounting, Computer Science, Finance, Information Science, Business Management, or similar field required.
- Prior insurance experience with a demonstrated responsibility for exercising judgment and decision-making skills.
- Basic to intermediate knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
- Verbal and written communication skills
- Must possess good operational behavior, time management skills and strong attention to detail
- Ability to work with little supervision, but knowing when to escalate problems to management
- Ability to recognize and escalate situations as deemed necessary
- Demonstrate consistent judgment
- Ability to work after regular business hours as needed to guarantee deliverables are met
- Ability to work US business hours
- Reliable and dependable
- Ability to adapt to change
- Relevant experience in Insurance processing and/or financial services
- Basic knowledge on MS Excel
- Experience with Salesforce and SharePoint
- Experience within the multifamily industry is desired