We are seeking enthusiastic and detail-oriented individuals to join our team as Process Associates in the voice process, specifically focusing on Medicare and Tricare services. This is an exceptional opportunity for freshers who are eager to launch their careers in the Information Technology and Services sector. A comprehensive 7-day training program will be provided to equip candidates with the necessary knowledge and skills to excel in this role. As a Process Associate, you will be responsible for engaging with healthcare beneficiaries, understanding their needs, and providing high-quality support through effective communication. You will play a crucial role in ensuring that clients receive prompt and accurate assistance, which is essential to maintaining our commitment to client satisfaction. Ideal candidates will possess a customer-centric mindset, excellent verbal communication skills, and the ability to work collaboratively within a team environment. Join us and take the first step towards a rewarding career while contributing to our mission of delivering outstanding healthcare solutions to the community. We are looking for dedicated individuals who are passionate about making a difference and eager to grow within a dynamic and supportive workplace.
Responsibilities
- Handle incoming calls and respond to customer inquiries regarding Medicare and Tricare services.
- Provide accurate information and guidance to beneficiaries on their healthcare options and benefits.
- Document and track customer interactions using appropriate software.
- Assist in the resolution of customer issues and escalate complex queries as needed.
- Maintain up-to-date knowledge of company policies, procedures, and healthcare regulations.
- Participate in regular training sessions and team meetings to enhance skills and knowledge.
- Collaborate with team members to improve service delivery and customer experience.
Requirements
- Bachelor's degree or equivalent (recent graduates are encouraged to apply).
- Strong verbal communication skills with a clear and pleasant telephone demeanor.
- Basic knowledge of healthcare services, particularly Medicare and Tricare is a plus.
- Ability to handle customer inquiries with empathy and professionalism.
- Experience in customer service or similar roles is advantageous but not mandatory.
- Familiarity with basic computer applications and willingness to learn new software.
- Strong attention to detail and ability to multitask effectively.
Job Type: Permanent
Pay: ₹13,000.00 per month
Benefits:
- Food provided
- Paid sick time
Ability to commute/relocate:
- Perungudi, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Language:
- English (Required)
Shift availability:
- Night Shift (Required)
Work Location: In person