Job Summary:
We are seeking a dynamic and customer-oriented Pre-Sales Executive to be the first point of contact for potential customers. The role involves understanding client requirements, providing property information, scheduling site visits, and ensuring a seamless lead nurturing process until handover to the sales team.
Key Responsibilities:
- Lead Management:
- Handle inbound/outbound calls, follow up on leads generated.
- Qualify leads based on client requirements, budget, and preferences.
- Maintain and update CRM systems with lead information and communication records.
- Client Engagement:
- Explain project features, amenities, pricing, and benefits to potential customers.
- Coordinate with sales team for site visits and ensure timely follow-ups.
- Schedule and confirm appointments with clients for project presentations or site visits.
- Coordination:
- Liaise with marketing and sales teams for smooth transition and lead conversion.
- Ensure all customer queries are addressed promptly and professionally.
- Documentation & Reporting:
- Maintain records of customer interactions and status of leads.
- Prepare daily/weekly/monthly reports on lead conversions, follow-ups, and customer feedback.
Key Skills & Requirements:
- Excellent communication and interpersonal skills
- Strong persuasion and negotiation ability
- Ability to multitask and work in a fast-paced environment
- Prior experience in real estate or a customer service role preferred
- Fluency in English and local language(s)
Education:
- Bachelor's degree in Business Administration, Marketing, or a related field (preferred but not mandatory)
Job Types: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits:
- Paid sick time
Work Location: In person