Job Summary
Join our dynamic team as a Customer Service Professional where you will play a crucial role in enhancing customer satisfaction and loyalty. With a focus on delivering exceptional service you will address customer inquiries and resolve issues efficiently. This hybrid role offers the flexibility of working both remotely and on-site primarily during night shifts ensuring seamless support for our valued clients.
Responsibilities
- Address customer inquiries promptly and accurately to ensure high levels of satisfaction.
- Resolve customer issues efficiently minimizing disruptions and enhancing customer experience.
- Collaborate with team members to share insights and improve service delivery.
- Utilize technical skills to troubleshoot and resolve customer service-related challenges.
- Maintain detailed records of customer interactions and transactions for future reference.
- Provide feedback to management on recurring issues and potential improvements.
- Stay updated on company products and services to offer informed assistance.
- Adapt to the hybrid work model balancing remote and on-site responsibilities effectively.
- Communicate clearly and professionally with customers via various channels.
- Ensure compliance with company policies and procedures in all interactions.
- Contribute to a positive team environment by supporting colleagues and sharing knowledge.
- Monitor and report on service metrics to identify areas for improvement.
- Engage in continuous learning to enhance skills and service quality. Qualifications
- Possess strong communication skills to interact effectively with customers.
- Demonstrate problem-solving abilities to address customer concerns efficiently.
- Exhibit adaptability to work in a hybrid model and night shifts.
- Have a basic understanding of customer service principles and practices.
- Show willingness to learn and grow within the customer service domain.
- Experience in the payer domain is a plus enhancing service delivery.
- Display attention to detail in maintaining accurate records and documentation.
Certifications Required
Certified Customer Service Professional (CCSP) or equivalent certification.