Who are we
Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of Industry including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing. Headquartered in the bustling city of New Jersey, Fulcrum was rated among the fastest growing Software Companies in Inc 5000 Club and No. 7 Technology firm in New Jersey by NJ Biz.
Our team of business and technical consultants are spread across the US and other regions including the UK, Portugal, LATAM, Australia, and Finland where we have our operations.
The Role
- Must have experience in the insurance domain,
specifically in Property & Casualty, claims processing, and
operations.
- Create, update, and maintain operational and SOP
documents; manage system access for the Claims leadership team and provide
accurate data.
- Able to work effectively at all levels from managing
frontline employees to engaging with executives.
- Demonstrated ability to identify and implement process
improvements within an operations environment.
- Skilled in managing operational inventory to meet
defined Service Level Agreements (SLAs).
- Ensure all activities are accurately documented in the
appropriate client systems.
- Communicate with Global Claims Relationship Managers to
support the execution of global claims strategies and ensure ongoing
engagement with assigned carriers.
- Handle and process claims related to Auto Liability,
property damage, personal injury, and liability.
- Investigate claims, verify coverage, and claim details,
and ensure accurate and fair claim submission.
- Collaborate with adjusters, legal teams, and clients to
resolve claims efficiently.
- Review policy details with clients to ensure clarity
and compliance.
- Maintain detailed and accurate records of policies, claims, communications, and related documentation.
Requirements
- Strong verbal and
written communication skills.
- Familiar with claims
processing tools, such as FileHandler.
- Able to communicate
effectively with onsite teams and stakeholders.
- Capable of operating at
all organizational levels from managing frontline staff to interacting
with executives.
- Proven ability to
identify and implement process improvements in an operations environment.
- Skilled in managing
operational inventory to meet established Service Level Agreements (SLAs).
- Ensure all activities
are accurately documented in the appropriate client systems.
- Collaborate with Global Claims Relationship Managers to support the execution of global claims strategies and maintain carrier engagement.