Job Title: Client Relationship Associate
Company: NNIIT
Location: Hyderabad
About NNIIT:
NNIIT is a fast-growing company dedicated to personalization as a solution for all competitive, board, and entrance examinations through AI & Neuro-advanced technology. We are looking for an empathetic and proactive Customer Success Manager (CSM) to ensure customer satisfaction, retention, and long-term success.
Key Responsibilities:
- Act as the primary point of contact for assigned customers, ensuring a seamless onboarding experience
- Engage with customers regularly through virtual meetings, calls, and emails to understand their needs and provide solutions
- Assist students and parents in effectively using NNIIT’s products and services
- Track customer progress, usage patterns, and address concerns proactively
- Ensure high customer retention rates by delivering exceptional support and guidance
- Gather customer feedback and collaborate with internal teams to enhance the product experience
- Identify opportunities for upselling and cross-selling additional services
- Manage and resolve customer issues efficiently to maintain high satisfaction levels
- Maintain accurate records of customer interactions and progress
- Conduct training sessions, webinars, and engagement activities to drive product adoption
Requirements:
- Bachelor’s degree in Business, Marketing, B.Tech in Science streams (Computer Science, IT, Electronics, Mechanical, etc.), or a related field
- Strong communication and interpersonal skills
- Ability to build and maintain long-term relationships with customers
- Problem-solving mindset with a customer-first approach
- Prior experience in customer success, account management, or client servicing is a plus but not mandatory
Perks & Benefits:
- Health Insurance coverage for employees
- Competitive performance-based incentives
- Career growth opportunities within the company
- Hands-on training and mentorship
- A dynamic and fast-paced work environment
Job Types: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person