Key Responsibilities:
- Order Management: Efficiently process orders through the VPLAK Admin portal, managing pickups and deliveries while adhering to GST laws. Ensure timely dispatch, monitor shipments, and resolve any delays promptly.
- Vendor Management: Research, verify, and negotiate with vendors to maintain productive relationships that align with company protocols.
- Logistics Coordination: Collaborate with logistics partners to ensure on-time deliveries. Manage COD remittances, weight disputes, and billing issues while following courier guidelines.
- Customer Communication: Handle customer inquiries through calls, emails, and WhatsApp. Maintain high response rates and ensure timely communication as per service level agreements (SLAs).
- Team Oversight: Train and monitor interns/executives to enhance team productivity. Report any errors or losses promptly.
- Strategic Operations Development: Communicate with upper management to establish strategic operational goals and develop long-range plans to achieve them.
- Budget Management: Create and manage the organization’s fiscal operating and capital budget while monitoring expenses.
- Performance Monitoring: Oversee operational performance of both internal and external service providers, ensuring optimal facility conditions and occupant satisfaction.
Requirements:
- Proven experience in vendor management with strong selling, negotiation, and convincing skills.
- Excellent communication skills for effective customer interaction.
- Strong leadership abilities with experience in team handling.
- Detail-oriented approach to order management with a commitment to error-free output.
- Ability to build relationships with courier services and manage multiple tasks efficiently.
- Quick decision-making skills based on operational requirements.
Why Join Us?
- Competitive Salary: Earn between ₹16,000 - ₹20,000 per month based on your experience.
- Performance Bonuses: Enjoy additional incentives including quarterly and yearly bonuses for outstanding performance.
- Dynamic Work Environment: Be part of a collaborative team that values innovation and efficiency.
- Career Growth Opportunities: We are committed to your professional development and offer pathways for advancement within the organization.
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person