Job Title: Operations Executive – CCTV / Security Surveillance
Location: Sector - 64, Noida
Job Type: Full-Time
Experience: 1-3 years
Job Summary:
We are looking for a detail-oriented and proactive Operations Executive with experience in the CCTV and security surveillance industry. The candidate will support day-to-day operations, coordinate with technical teams, ensure project timelines are met, and maintain high levels of client satisfaction.
Key Responsibilities:
- Coordinate and monitor field operations for CCTV installations, maintenance, and service calls.
- Schedule and manage technicians, ensuring proper resource allocation to meet project deadlines.
- Track project progress and report delays, issues, or changes to the operations manager.
- Act as a liaison between clients, technical teams, and management to ensure smooth workflow and communication.
- Maintain records of work orders, service reports, inventory, and customer feedback.
- Ensure compliance with safety protocols and standard operating procedures (SOPs).
- Assist in procurement, inventory management, and logistics of CCTV equipment and materials.
- Support AMC (Annual Maintenance Contract) operations including renewal tracking and service follow-ups.
- Assist in quality control by reviewing installation reports and performing spot checks as needed.
- Prepare daily/weekly operational reports and suggest process improvements.
Key Requirements:
- Graduate or Diploma holder (preferably in Electronics, IT, or Business Administration).
- 1-3 years of operational experience in the CCTV, security, or ELV (Extra Low Voltage) industry.
- Understanding of CCTV systems, access control, alarms, and other security solutions.
- Ability to read basic technical layouts or BOQs is a plus.
- Strong organizational and coordination skills.
- Proficiency in MS Office (Excel, Word, Outlook).
- Excellent communication and problem-solving abilities.
- Ability to work under pressure and handle multiple tasks efficiently.
- Willingness to travel to client sites when needed.
Preferred Skills (Not Mandatory):
- Knowledge of ERP or CRM systems
- Basic knowledge of IP networking
Job Type: Full-time
Pay: ₹20,000.00 - ₹35,000.00 per month
Schedule:
- Day shift
Work Location: In person