Overview:
As the Operations Manager in our travel company, you will be responsible for overseeing all aspects of operations to ensure the smooth and efficient delivery of travel services to our clients. You will play a crucial role in managing day-to-day operations, optimizing processes, and ensuring exceptional customer experiences. This position requires strong leadership skills, excellent problem-solving abilities, and a deep understanding of the travel industry.
Key Responsibilities:
- Operational Planning and Execution:
- Develop and implement operational strategies to achieve company goals and objectives.
- Plan and coordinate travel services, including accommodations, transportation, activities, and other arrangements, to meet client requirements.
- Monitor operational performance and make adjustments as needed to ensure efficiency and profitability.
- Team Management:
- Lead and motivate a team of operations staff, including reservation agents, tour coordinators, and customer service representatives.
- Set clear goals and objectives for the team and provide guidance and support to help them achieve targets.
- Conduct regular performance evaluations and provide feedback to team members to foster professional development.
- Customer Service Excellence:
- Ensure that all customer interactions meet or exceed service standards and expectations.
- Handle escalated customer inquiries or complaints with professionalism and empathy, striving for swift resolution.
- Implement measures to gather customer feedback and use insights to improve service delivery.
- Supplier Management:
- Develop and maintain relationships with travel suppliers, including hotels, airlines, tour operators, and transportation providers.
- Negotiate contracts and agreements with suppliers to secure favorable terms and pricing for our clients.
- Monitor supplier performance and address any issues or concerns promptly.
- Quality Assurance and Compliance:
- Implement quality assurance processes to maintain high standards of service delivery.
- Ensure compliance with industry regulations, including safety, security, and licensing requirements.
- Conduct regular audits and inspections to identify areas for improvement and ensure adherence to company policies and procedures.
- Financial Management:
- Collaborate with the finance department to develop and manage operational budgets and forecasts.
- Monitor expenses and revenue streams, identifying opportunities to increase profitability and reduce costs.
- Analyze financial data and performance metrics to make data-driven decisions and optimize operational efficiency.
Qualifications:
- Bachelor's degree in Business Administration, Hospitality Management, or related field.
- Proven experience in operations management within the travel or hospitality industry.
- Strong leadership and managerial skills, with the ability to inspire and motivate teams.
- Excellent communication and interpersonal abilities, with a customer-centric mindset.
- Proficiency in travel industry software and technology platforms.
- Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.
- Attention to detail and a commitment to delivering high-quality service.
Job Type: Full-time
Pay: ₹16,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
Experience:
- Operations: 1 year (Required)
- total work: 1 year (Required)
Work Location: In person
Expected Start Date: 01/07/2025