We are seeking a highly motivated and results-driven Operation Executive to join our team. The successful candidate will be responsible for kyc verification & documentation ,gold valuation gold testing and and handling customer inquiries, and providing excellent customer service via telephone,sales lead generation through calling .
Key Responsibilities:
1. KYC Verification & Documentation: Verify customer identities and ensure compliance with regulatory requirements.
2. Gold Valuation & Testing: Assess the value and authenticity of gold items.
3. Customer Inquiries: Handle customer queries and concerns via telephone, providing timely and effective solutions.
4. Customer Service: Deliver excellent customer experiences through prompt and courteous service.
5. Sales Lead Generation: Generate sales leads through outbound calls, identifying opportunities to upsell or cross-sell products.
Requirements:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Attention to detail and organizational skills
- Basic knowledge of gold valuation and testing procedures
- Familiarity with KYC regulations and documentation requirements
- Excellent customer service skills
- Sales and lead generation experience (desirable)
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
Job Type: Full-time
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Provident Fund
Language:
- Hindi (Required)
- Bengali (Preferred)
Work Location: In person