Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
What You’ll Do:
- Troubleshoot and resolve P1/P2 incidents efficiently, collaborating with remote teams as necessary.
- Monitor network performance and conduct regular assessments to identify potential issues.
- Provide support for network-related queries and issues from users and stakeholders.
- Document network configurations, changes, and troubleshooting steps for future reference.
- Participate in network maintenance activities, including upgrades and patches.
- Work flexibly during weekends if required for changes or maintenance activities.
Requirements
What you need:- Proven experience as a Network Engineer,in a Level 2 support role.
- Strong understanding of networking protocols, hardware, and software.
- Excellent problem-solving skills and attention to detail.
- Effective communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- A positive attitude and a collaborative mindset, with a willingness to work in a team environment.
- Flexibility to work outside of regular hours, including weekends, for maintenance activities.
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in India and be at the forefront of IT support excellence!