Company Description
Your Fairmont Journey Starts Here:
Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
Job Description
Primary Responsibilities:
- Supervises, coordinates and gives directions to the entire team in very efficient and correct manner.
- To promote good relationship to the guests and colleagues
- Control and analyzes the level on;
- Quality of Service
- Guest Satisfaction
- Operating Equipments
- Participate in service as necessary in accordance with Restaurant/Bar needs
- Ensure hotel grooming and personal appearance standard are met
- Control stocks for daily use in the restaurant to ensure service requirement of the cascades/bridges are met
- Control breakage, waste and spoilage
- Ensuring Safe and Healthy work environment for all the guests and the colleagues
- Conduct all administrative work required
- Checking of expiry dates and non-dated products on daily basis
- Check opening and closing duties assigned to all the colleague
- Maintain log book on day to day basis
- Performs job related duties and special project assigned
- Performs daily checks on staffing level, quality control, maintenance, cleanliness
- Make sure that all open food and beverage items are dated and covered.
- Follows Hotel’s telephone etiquette standards
- Follows Occupational Health & Safety regulations
- Reports suspicious people, parcels, and behaviors to Security
- Ensures adherence to Fairmont’s Code of Ethics
Qualifications
- Proven experience in a similar role within a luxury hospitality environment
- Strong communication and interpersonal skills, with the ability to engage and educate guests effectively.
- Experience in staff training and development.
- Attention to detail and a commitment to delivering high-quality service.
- Ability to work collaboratively in a dynamic and fast-paced environment.
- Certification or formal training from a recognized institution (e.g., WSET, CMS) is preferred.
Additional Information
- Bachelor’s degree in Hospitality Management or related field preferred.
- Proven experience in a customer service role, preferably in hospitality or a luxury service environment.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain calm under pressure.
- Knowledge of the local area and its attractions is a plus.
- Proficient in Microsoft Office Suite and property management systems.