Role: Telecalling Executive
Location: Ahmedabad (Initially Saraspur and in 2 – 4 months Ashram Road)
Education: Diploma / Graduate in any discipline
Experience: 0 – 1 years of experience with a linguistic flair in Marathi
Role summary: This role involves verifying whether the farmer has received the required solar system materials and further ensuring that farmers keep their solar system operational for the required 7-day Remote Monitoring System (RMS) period without any shutdowns. In addition, maintain regular follow-ups, document farmer responses, and escalate any issues to the Team Leader
Responsibilities:
Material Delivery Verification
· Contact farmers to verify whether they have received all necessary solar system materials.
· Record any cases where materials are missing or incomplete.
· Escalate missing material issues to the Team Leader
RMS Verification & System Monitoring
· Call assigned farmers daily to confirm that the solar system is running continuously.
· Ensure that the system is not shut down at any time during the 7-day RMS period.
· Advise farmers to keep the system operational and troubleshoot basic issues, if required.
Follow-ups & Issue Escalation
· If the solar system is found non-operational, instruct the farmer to restart it immediately.
· If there are technical failures, report them to the Team Leader for further action.
· Keep a structured log of pending material deliveries and ensure follow-ups until resolved.
Reporting & Documentation
· Maintain daily call logs detailing farmer responses on RMS operation & material receipt.
· Prepare a summary report on systems running, non-operational cases, and material issues.
· Accurately update RMS tracking sheets or portal with verification status.
Key Competencies required:
· Data Entry & Accuracy
· Clear & Effective Communication in Marathi
· Follow-up & Persistence
· Farmer Engagement & Support
· Active Listening
· Basic Troubleshooting
· Customer Handling Skills
· Basic Computer Knowledge
Job Types: Full-time, Permanent, Fresher
Pay: ₹16,784.00 - ₹21,723.00 per month
Schedule:
- Day shift
Application Question(s):
- Open to working six days a week?
- What is your current CTC in Lakhs per annum?
- What is your expected CTC in Lakhs per annum?
- What is your notice period?
- Are you comfortable working in Saraspur, Ahmedabad?
Education:
- Secondary(10th Pass) (Required)
Language:
- Marathi (Required)
Work Location: In person