Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Manager , Workforce Data Admin
This role is pivotal in optimizing workforce performance through data-driven insights, process enhancements, and effective resource management. The ideal candidate will possess a strong background in workforce analytics, operational leadership, and cross-functional collaboration.
Responsibilities
1. Workforce Data Operations:
o Ensure end-to-end accuracy in employee master data transactions (hires, exits, transfers, promotions, etc.) across global HRIS platforms (Workday mandatory).
o Maintain documentation and quality controls to ensure data compliance, audit readiness, and operational efficiency.
o Manage ticket resolution via ServiceNow or similar tools; ensure SLAs and turnaround times are met.
o Drive consistency and compliance across all employee master data activities.
2. Team Leadership:
o Lead and coach a team of HR data analysts; assign work effectively and ensure optimal workload balancing.
o Foster a culture of precision, accountability, and learning.
o Support workforce planning, capability development, and retention strategies.
3. Stakeholder Management:
o Act as the liaison between business teams, HR, and IT for all data administration matters.
o Deliver periodic reports and insights to both internal leadership and the client.
4. Process Improvement:
o Identify and implement improvements through automation, digital tools, and simplification initiatives.
o Participate in UAT, change assessments, and documentation updates during system changes or upgrades.
5. Compliance & Risk Governance:
o Ensure strict adherence to data privacy, GDPR, and labour law compliance across workforce data activities.
o Implement internal controls to detect, prevent, and resolve data-related risks.
o Lead audits, internal reviews, and remediation actions as needed.
Qualifications we seek in you!
Minimum Qualifications
• Bachelor’s degree in HR Business, Data Science, or related fields (MBA preferred).
• 6-8 years of experience in data management or operations, with at least 3 years in leadership.
• Expertise in data analytics, reporting tools, and process automation.
• Proficiency in Excel, reporting dashboards, and basic automation tools.
• Experience in ticketing tool like Service Now, Zendesk, etc is preferrable.
• HCM tool experience – Workday is mandatory.
• Excellent verbal and written communication skills.
• Excellent communication, reporting, and stakeholder engagement skills.
• Willingness to work 5 days from office in client specific shift.
Preferred Qualifications/ Skills
• Certifications in leadership, data management, or project management.
• Strategic thinker with strong analytical abilities.
• Experience supporting multinational clients or global workforce environments.
Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.