Manager Operations Insights APAX

About Role:

As Manager you are leading team of key contributors to gain insights from client data and uphold our data quality standards. Collaborate beyond Operations, e.g. with Market Units, Valuation, Finance, Experience Studies, Portfolio management and Data Management & Insights (DMI). Strategies and conduct Client reviews, provide information to the rest of Value chain about early trends, anomalies or any other portfolio/market developments.

• Leadership and motivation of supervised team, with overall accountability for:
• Financial Monitoring, Operations Insights, Executing Data Quality framework, Deal
• coordination and Client review service
• Monitor & ensure compliance with local & regional audits and governance frameworks.
• Develop people and talents (people management)
• Ensure professional communication with clients/stakeholders/rest of the Value chain and
• ensure professional service provision
• Monitor Transactional quality and execute Client data quality framework collaborating with
• stakeholders across Life &Health value chain
• Continuously improving processes and quality of provided service

Strategic thinking – with ability to analyse organization's competitive position by considering market and industry trends, existing and potential customers (internal and external), and strengths and weaknesses in comparison with competitors.

Lead Financial Monitoring activities as Line manager of the team. As a trend spotter, highlights meaning full insights for ops actions for key L&H portfolios in the region and provide early warning to business-related impact areas.

• Support portfolio related queries in Sub-MU across the region, Contribute / lead initiatives and projects across the L&H Operations Business Unit.
• Define & deliver operational insight's framework in alignment with Business architecture, based on XFT needs.
• Understand terms of contractual agreement as signed between Swiss Re and the client, guide operations teams & stake holders on data validation with due diligence. This includes validations pertaining to Premiums, Claims & Underwriting clauses, early portfolio warnings and Client review services.
• Support onboarding of new deals/complex treaties (Deal Coordination service) and provide inputs to OPS teams, Valuation teams and ready for modelling across the region.
• Steer analysis on client data and drive Client review service with client
• Collaboration: Create strong connections with TA ops, Client Review Service, Deal Coordination service, Relationship Managers and Business architecture team.

Explore and Realize automation and simplification opportunities within Operations, Leverage expertise in technology aligned to L&H data strategy.

• Ensure adherence to regional/local regulatory requirements Data Protection aspects across the markets.
• Ensure adherence to procedures and guidelines to fulfil Risk Management, Governance and Data Quality requirements as defined in the Risk & Control and Compliance Frameworks and coordinate with Business Architecture teams

Drive Operational Excellence & Efficiency through continuous process improvements.

• Proven ability to lead through changing market conditions, which may have an operational impact on team.
• Engage with relevant partners/cross functional team and ensure process maintenance and improvement

About Team:

L&H operations insights team is part of L&H Operations. The team consistently demonstrates agility and client centric behavior, handle financial monitoring, ensures key financial controls are met, TA End to End quality assurance to mitigate/control risks, monitor the performance of key portfolios, involved in Data handling and manipulation to provide business insights considering the increasing complexity and demands of the growing markets and L&H Inforce
book. Providing insights and reporting for Regulators & Risk Management, monitoring Operations signal for Portfolio health dashboard-Smart circle, Provide KPI inputs for Operational & Business review meetings with senior management and Market Units. Client review Service and Deal Coordination role forms part of the TA Ops Insight team and
this is a broader role to be managed by Ops Insight manager.

About You:

• Ideally 3+ years of experience within a managerial position, leading a team in shared services or financial services (e.g. banking, insurance) preferably in an international environment
• Ability to develop and lead a team
• 7+ years overall Insurance/Reinsurance domain experience.
• Strong technical knowledge of Life and Health Insurance/Reinsurance concepts with good E2E Value Chain understanding
  
• Strong Analytical skills (flair for figures)- preferable expertise in Advanced Excel, SAS/SQL, Machine Learning/Artificial Intelligence skill set (Python knowledge would be an added advantage)
  
• Effective interpersonal and communication (written and verbal) skills enabling them to drive result-oriented outcomes in line with Risk management practices.
  
• Ability to challenge the status quo & manage multiple stakeholders (multi-cultural and cross functional teams in a virtual set-up)
  
• Understanding business rationale which enables business decisions to create a positive impact for clients.
  
• Being An agile Ambassador with the ability to manage own workload and demonstrates a sense of Accountable, Responsible and Commitment
  
• Bachelor/master's in finance or accounting, Insurance/Finance (IFRS 17 know-how) related certifications preferred.
  
• Ability to coach/mentor team members and effectively lead & manage any initiatives assigned.

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.