Manager - IT Asset Management

Ready to build the future with AI?  

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  

Inviting applications for the role of Manager, IT Asset Management 

In this role, you will responsible for to Manage IT Asset lifecycle at Genpact. Strong exposure in ServiceNow IT Hardware Asset Life Cycle, IT Asset phases (ServiceNow HAM Pro). PR raising of IT Assets and Accessories in Genpact. (Fresh orders) and actively track till physical delivery and record upkeep 

Responsibilities 

• HAM Pro Administration and database management.  

• IT Assets and Accessories Capacity Planning and Budget Planning.  

• Business Stakeholder / Client Escalation Management Skills  

• Manage Audits on ServiceNow (HAM Pro). 

• Drive trend analysis based and data driven decision making. 

• Effectively collaborate with various internal supporting functions, like Finance, Sourcing, Controllership Etc. 

• Analyse user trend and forecast based on business growth and technology changes. 

• Work closely with IT and Business Units to understand demand and translate into Capacity requirements 

• Collaborate with Vendors and Service Providers for timely service 

• Review Vendor Contracts periodically and add value to the documentation  

• Maintain documentation of Capacity plan, reports and metrics. 

• Ensure Capacity is complemented by orchestrating on various on-ground exercises like Exit Recovery, Dual Asset avoidance, Repair and Scavenging 

• Suggest viable alternatives that helps optimize cost to the organization 

• Actively take part in integration testing and play an SME / Business SPOC role during go-live  

• Handling of queries relating to hardware asset Capacity. 

• Improvements and Enhancements in HAM Pro. 

• Work Closely with:  

• IT Functional leads (Networks, Servers, EUC, Sourcing, Finance, Controllership, Vendors and Others). 

• IT Track SMEs for management of IT Inventory Catalogue. (New Item addition and Old Item Deletion.  

• Customs team adhere to customs regulatory requirements related to IT Assets and Accessories. (Purchase, Movements and Disposal). 

• Fixed Asset team for Capital Assets report outs in terms of Qty., their valuation. 100% Physical verifications activity.   

• IT Capacity team/IT sourcing team to track deliveries. 

• IT Projects /Logistics team during new site setup, Site Closure, Migrations, Acquisitions for planning IT Asset Movements/Procurements etc.  

• Oracle / WorkDay Inventory team for new site creation and other issues related to IT Inventory module working, enhancement etc. 

• IT Compliance team to adhere to any compliance requirements related to IT Assets and Inventory. 

• Support Capacity Management team in planning for fast moving IT Assets and Accessories to ensure end user requests are addressed timely. 

• Optimum Utilization of IT Assets (Proactive IUT planning to address operational requirement) 

• Regular Reviews with team to take stock of availability and proactive planning to avoid aging of tickets. 

• Productivity drives to recover un-used assets from floor through Floor Walks/Tracking Ramp Downs. Moving Un-utilized inventory > 90 Days to common stock.  

• Front end Internal, customer and external audits queries related to Inventory and Assets management. 

• Manage tower requests for Movements (IUT's) Receive/analyze/Plan/Follow up's/Execute.  

• Timely disposal of End of Life Asserts as per the e-waste policy guidelines. 

• Manage Donation Requests. 

• IT Asset Inventory Report Outs. (Desktops/Laptops/Printers) (Server Equipment) (Network Equipment) regularly 

• IT Inventory Dashboards (Monthly)-Tower wise/Ageing/Value/Un-utilized assets. 

• Knowledge Management for ITAM Track- SOP preparation/reviews/updating related to all above areas. 

• Support and guide Hardware Asset Team Manager in all aspects of service delivery. 

Qualifications we seek in you! 

Minimum Qualifications 

• Graduate with relevant Years of Experience in IT Inventory and Asset Management. 

• ITIL Certification would be an added advantage. 

• Should have worked in large organizations in similar roles. 

• Knowledge of working on Tools like Oracle Purchasing, Service Now, HAM Pro, Workday  

• Well versed with STPI and SEZ Site Procedures. 

• Good Communication Skills and service attitude. 

• Strong Documentation. (E-Mails, MS Office) for leadership reporting. 

Preferred Qualifications/ Skills 

• Excellent communication and interpersonal skills. 

• Strong analytical and problem-solving ability. 

• Ability to prioritize and manage multiple tasks efficiently. 

• Customer-oriented approach with a focus on user satisfaction. 

• Adaptability and willingness to learn new technologies. 

Why join Genpact?  

• Lead AI-first transformation – Build and scale AI solutions that redefine industries  

• Make an impact – Drive change for global enterprises and solve business challenges that matter  

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills  

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace  

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.   

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.