Manager, Digital Products & Design

Position Summary:

Join our team as a Digital Product Manager, where you’ll contribute to our innovative portfolio by being assigned to one of our key digital solutions, such as the consumer-facing digital platform, team member Experience tools, document and data automation systems, communications tools, or AI-driven innovations. In this newly created individual contributor role, you’ll work with users and a product trio to support product discovery through interviews and testing, assist with rapid experiments, and help deliver impactful digital products. If you’re passionate about user-centric digital experiences and align with our values of outcomes over output and continuous learning through experimentation, this is your opportunity to grow within our new product function and make a meaningful impact in the mortgage industry.

Job Functions and Responsibilities:

• Develop a user-focused product vision and roadmap for assigned digital product, ensuring alignment with customer and team needs, business goals, and regulatory requirements
• Lead the end-to-end product lifecycle for assigned digital products, from discovery and define through design and deliver
• Engage directly with users through interviews, usability testing, and feedback sessions to understand their needs and pain points, ensuring products deliver meaningful value
• Conduct product discovery through rapid experiments, testing hypotheses to validate ideas and inform product decisions with evidence-based insights
• Collaborate with a product trio and broader cross-functional teams, including software developers, UX/UI designers, data analysts, compliance, and business unit leaders, to translate business and operational needs into actionable product features
• Leverage AI technologies (e.g., predictive analytics, NLP, chatbots) to enhance digital products, improve user experiences, and drive operational efficiencies
• Maintain a healthy product backlog, prioritizing features, technical debt, and stakeholder requests through trade-off analyses to ensure a continuous flow of value
• Analyze user feedback, product data, and market trends to identify needs and support continuous improvement.
• Define go-to-market and change management strategies for consumer-facing and/or internal tools
• Monitor feature progress, risks, and scope, proactively mitigating issues to ensure timely delivery and adherence to acceptance criteria
• Ensure intuitive user experiences by defining functional and non-functional requirements, collaborating with designers to optimize UX/UI for both customers and team members
• Contribute to the establishment of product management best practices, leveraging your expertise in user-centric development to support the company’s new product management function

Key Result Areas:

• Establish and track objectives & key results (KPIs), such as engagement, conversion, customer satisfaction, and/or internal efficiency, to support our Service Excellence philosophy and drive measurable business impact
• Deliver user-centric digital products that enhance customer experience and internal operations, validated through evidence-based learning and iterative launches

Qualifications:

• 10+ years of experience in digital product management or a related field, with a proven track record of delivering successful digital products
• Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology, Business, Marketing, Engineering, or a related discipline)
• Demonstrated expertise in digital product management, including supporting complex software development projects, defining product requirements, and delivering scalable platforms that meet user and business needs.
• Experience collaborating with cross-functional teams (software developers, designers, data analysts, compliance specialists) and stakeholders
• Excellent communication and problem-solving skills, with the ability to contribute to consensus in a collaborative environment.
• Proficiency in a product development lifecycle and with agile methodologies
• Experience with user research (e.g., user interviews, usability testing) and product discovery (e.g., rapid experimentation, hypothesis testing)
• Experience with the mortgage industry (origination and/or servicing) preferred
• Experience leveraging AI in product development or daily workflows (e.g., predictive analytics, NLP, chatbots, intelligent document processing) is a plus
• Experience in at least one of the following areas is a plus: consumer-facing digital products (e.g., online platforms, mobile apps), team member experience tools or internal tools, document/data automation (e.g., intelligent document processing), or omni-channel communications tools

Ocwen Financial Solutions Private Limited is a wholly-owned subsidiary of Onity Group Inc., a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage.

PHH Mortgage is one of the largest servicers in the United States, focused on delivering a variety of servicing and lending programs. Liberty is one of the largest reverse mortgage lenders in the U.S., dedicated to education and providing loans that help customers meet their personal and financial needs. Onity Group Inc. and its subsidiaries are committed to helping homeowners and delivering exceptional service and value to customers, clients and investors.

At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards.

Onity Group Inc. is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Visit jobs.onitygroup.com for details.