Job Description
Job Summary
The Manager is responsible for delivering high-quality accounting services through effective team leadership and operational oversight. This role involves managing team performance, developing staff capabilities, and ensuring consistent service delivery across all client engagements. The Manager oversees the preparation and review of complex deliverables while maintaining strong relationships with clusters and stakeholders. Additionally, this position drives operational excellence through monitoring and managing of key performance indicators (KPIs), resource optimization, and quality assurance. The Manager also provides technical guidance on complex client requirements, supervises and coordinates the team’s activities, ensuring compliance with IQ-EQ's policies and procedures.
Core Responsibilities
- Lead and manage team performance to ensure high-quality service delivery
- Drive operational excellence and efficiency within assigned teams
- Ensure compliance with organizational policies and quality standards
- Develop and maintain strong relationships with clusters and stakeholders
- Build and maintain technical expertise in complex client requirements
- Monitor and optimize team capacity and resource allocation
- Guide professional development of team members
- Maintain oversight of budget and financial targets
- Champion process standardization and quality control measures
- Provide escalation support for complex client matters
Tasks
- Establish measurable goals and KPIs aligned with organizational objectives
- Assess team performance and provide constructive feedback regularly
- Optimize resource allocation including personnel, budgets, and time
- Implement quality assurance processes to maintain service standards
- Identify skill gaps and coordinate training opportunities
- Build strong relationships with clusters to ensure long-term collaboration
- Enforce departmental policies and procedures for operational efficiency
- Provide technical and non-technical guidance to team members
- Conduct regular team and one-to-one meetings
- Maintain deep knowledge of client agreements, SOWs, and SLAs
- Ensure successful integration of new team members
- Monitor process standards implementation with Assistant Managers
- Act as first escalation point for corporate client issues
- Mediate and resolve staff conflicts
- Support team growth through feedback and learning opportunities
Skills
- Primary Skills: Corporate Accounting, Book keeping, financial statements, Tax, GL reconciliation, MANCO accounts; AP, AR, RTR; intercompany accounting, intercompany ledger, intercompany recons, management company accounting,
- Preferred skills - Treasury and Payments – Accounts receivable & Payable activities, US GAAP
- Must have Knowledge on US GAAP; must have worked on accounting tools (preferably Netsuite, Sage, Quickbook).
Qualifications
Qualification
- MBA and Qualified/semi qualified CA/CMA