Manager - Contracts

JOB PURPOSE

To manage and guide the users on all post-signature contract activities, including tracking of obligations, SLA/KPI compliance, and creating a risk mitigation plan for non-compliances if any, using a Contract Lifecycle Management (CLM) tool.

Support Head- Post contracting by monitoring the Obligations and KPIs tracked by the Business once the contract is awarded till termination or closure of contract.

Implement Contract compliance monitoring and Governance framework across the organization.

Ensure effective implementation of CLM policies and tool across the organization by building the capability of business users and related functions.

The role should ensures all contractual commitments are met by internal teams and vendors, supporting operational efficiency and regulatory compliance.

It is very important to effectively interface and continue frequent contact with all levels of business and leadership. It is also important for this role to work in a team environment with Law Department, Contracts, Contracts Compliance, Sales, Supply Chain Management and other GMR functions.

ORGANISATION CHART

KEY ACCOUNTABILITIES

Key activities
Issue proactive reminders to support Business Owner and/other accountable parties of need to perform contract activities and fulfill contractual obligations throughout the contract term

Periodic review with business teams to ensure all contractual terms & conditions, SLA/KPI tracking are adhered to.

Highlight delays in compliance or cases where penalty needs to be levied for contractual non-compliance.

Create a dashboard to the Management (E.g., Contracts under Management, Manage the DOA, SLA tracking and deviations, deliverables, timelines, Obligations; if any)
•    Highlight usages of Contract Compliances outside of CLM tool and systems, Monitor performance metrics against contractually agreed KPIs and SLAs.
•    Collaborate with operational teams and vendors to address underperformance.
•    Escalate risks and initiate corrective actions for repeated or high-impact breaches.

Coordinate with procurement, operations, and vendor teams to resolve queries and clarify obligations.
•    Provide guidance and leadership on contract related matters to cross-functional team members. 
•    Proactively investigate and recommend process improvement steps to streamline contract compliance related processes.
•    Communicate contract-related information to all stakeholders.

Supports Legal/ Finance/ Business in handling dispute resolution, litigation and arbitration proceedings. Notifies and liaises with Legal/ Finance/ Business to report major claims and keeps Legal/ Finance/ Business updated on any critical development during execution of the contract. 

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

There may be limited direct interaction with the external parties like vendor/ client/ government stakeholder along with legal, procurement, business team etc. as and when required.

INTERNAL INTERACTIONS

GMR Procurement team, GMR Legal team, GMR Finance team, GMR Operations team, GMR Business team for various sector such as airport, energy etc.

FINANCIAL DIMENSIONS

OTHER DIMENSIONS

EDUCATION QUALIFICATIONS

• Law Background, Chartered Accountant/Master’s in business administration/Master’s in Engineering/Master’s in Economics/Master’s degree in law or Minimum of 5 years of commercial contracting experience
• Additional certifications from the World Commerce and Contracting Association as follows would be a plus:

RELEVANT EXPERIENCE

• At least 7 years or more relevant/ relatable industry experience within a Post Contract Administration (preference will be given to candidates who have worked in airport, energy sector)
• Working knowledge and hands-on experience on contracts executed under common law/Indian law
• In depth understanding of Contract Lifecycle Management software
• The ability to multi-task and prioritize commitments, manage time effectively and work independently to meet time sensitive deadlines.
• A proven learner, who is motivated to constantly improve GMR contract process as a member of a Contract Compliance Department
• Ability to communicate professionally & effectively, and build consensus across organizational boundaries with conflicting goals, accountabilities and drivers

COMPETENCIES

• Personal Effectiveness
• Social Awareness
• Entrepreneurship
• Problem Solving & Analytical Thinking
• Planning & Decision Making
• Capability Building
• Strategic Orientation
• Stakeholder Focus
• Networking
• Execution & Results
• Teamwork & Interpersonal influence