As a Service Associate, you will be a key member of the cinema's frontline team, responsible for delivering excellent customer service and supporting daily theater operations. Your role is essential in ensuring guests have a comfortable, safe, and enjoyable movie-going experience.
Key Responsibilities:
1. Customer Service
- Greet guests warmly and assist them with inquiries, tickets, or directions.
- Handle customer concerns or feedback professionally and promptly.
- Maintain a courteous and helpful attitude at all times.
2. Box Office Operations
- Operate the ticketing system and manage ticket sales accurately.
- Handle cash, card, and digital payments efficiently.
- Manage ticket inventory and provide showtime information.
3. Concessions Support
- Prepare and serve snacks and beverages at the concession counter.
- Follow hygiene and food safety standards at all times.
- Maintain cleanliness and restock supplies as needed.
4. Ushering & Auditorium Assistance
- Check tickets and guide patrons to their seats.
- Monitor auditorium conditions and maintain order during shows.
- Clean and prepare auditoriums before and after screenings.
5. Safety & Security
- Ensure a safe and secure environment for guests and staff.
- Follow cinema safety procedures and assist in emergencies if needed.
- Monitor entry and exit points as assigned.
6. General Housekeeping
- Assist with the cleanliness of the lobby, restrooms, and other common areas.
- Report maintenance issues to the supervisor.
- Maintain the overall presentation of the cinema.
7. Team Collaboration
- Cooperate with team members and supervisors to ensure smooth operations.
- Support promotional events or cinema activities as required.
Qualifications:
- High school diploma or equivalent
- Prior experience in customer service, hospitality, or retail is an advantage.
- Good communication and interpersonal skills.
- Basic math skills for handling cash transactions.
- Willingness to work flexible hours, including weekends and holidays.
- Friendly, energetic, and customer-focused personality.
Job Types: Full-time, Permanent
Pay: ₹220,000.00 - ₹260,000.00 per year
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
Expected Start Date: 31/08/2025