Req ID: 290308
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Mainframe Production Support Manager to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
- Responsible for Production Support & Operation of LifeSys Platform
- Responsible for client communication on critical issues.
- Have overall experience of 13 years and 3-4+ experience as production support manager
- Having good knowledge on Mainframe
- Have experience on workking on Service Now and Jira
- Participate in monthly governance/operations discussions with stakeholders
- Responsible for all internal KPI and external client SLA's for operations and Production Support scope
- Work with support team across regions (US, Canada and India) for resolutions of tickets and identifying permanent fix.
- Liaise with internal & external clients for weekly, bi-weekly and quarterly meetings / reports
- Works with internal Admin leadership for peak-season readiness
- Join weekly CAB meetings to review and approve the changes
- Join weekly project release meetings to review project elevations planned and arrange appropriate teams for support for post production validations
- Support sales / CE/CDE’s on the upcoming new deals and provide appropriate information on estimation from support perspective.
- Generate monthly KPI and SLA reports and share with respective client stakeholders
- Participate in High Severity calls with SMOC and internal teams for logical closure of issues
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.