Department: Compliance / Legal & Regulatory Affairs
Reports To: Head of Compliance / CEO / Board of Directors
Key Responsibilities
· Regulatory Liaison:
1. - Act as the Single Point of Contact (SPOC) between the NBFC and regulators (RBI, CICs, Ombudsman, etc.).
2. - Handle all official communications and queries from the RBI regarding inspections, audits, and compliance matters.
· Grievance Redressal:
3. - Receive, record, and address customer complaints in line with RBI Fair Practices Code.
4. - Ensure timely resolution of complaints within regulatory timelines (e.g., 30 days).
5. - Prepare periodic reports on grievance status for submission to regulators and management.
· Compliance Monitoring:
6. - Ensure company policies and practices are in full compliance with RBI guidelines for NBFCs, including KYC/AML, CIC reporting, and digital lending norms.
7. - Serve as the official liaison with Credit Information Companies (CICs) for credit data reporting.
8. - Oversee accurate and timely submission of regulatory returns (DNBS filings, CIR submissions, statutory reports).
· Audit & Inspections:
9. - Facilitate internal and external audits, as well as RBI inspections.
10. - Provide required documentation, explanations, and data to auditors and regulators.
· Policy Development & Training:
11. - Assist in drafting and updating compliance-related policies.
12. - Train staff (customer service, operations, collections) on grievance handling and compliance protocols.
· Reporting:
13. - Prepare reports for the Board/Audit Committee on compliance status, customer complaints, and regulatory interactions.
14. - Maintain comprehensive documentation of all communications with RBI and other regulators.
Qualifications
· Education:
15. - Bachelor’s Degree in Law, Finance, Business Administration, or a related field.
16. - Preferred: Master’s Degree (MBA / LLM / Chartered Accountant / Company Secretary).
· Experience:
17. - Minimum 5–7 years of experience in compliance, legal, audit, or regulatory affairs, preferably in NBFCs, banks, or fintech companies.
18. - Prior experience in direct liaison with regulators (RBI, SEBI, IRDAI, etc.) is highly desirable.
· Skills & Knowledge:
19. - Strong knowledge of RBI NBFC Master Directions, Fair Practices Code, KYC/AML regulations, and Digital Lending Guidelines.
20. - Excellent communication skills, both written and verbal, in English and local language.
21. - Strong problem-solving and decision-making abilities.
22. - Ability to coordinate across departments (Finance, Legal, Operations, IT).
· Other Requirements:
23. - High integrity, attention to detail, and ability to maintain confidentiality.
24. - Must be available as an official public contact point (name and contact details published on the NBFC’s website as per RBI requirement).
25. - Willingness to attend meetings with regulators (RBI, CICs, Ombudsman) as needed.
Job Type: Full-time
Pay: ₹40,000.00 - ₹80,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Work from home
Application Question(s):
- Current CTC?
- Expected CTC?
- Can You Join Immediately, if yes then how many days?
Experience:
- in legal and regulation compliances: 5 years (Required)
Work Location: In person