Lead HRC Specialist

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

We are seeking a highly accomplished and experienced HR Operations Lead to manage and optimize our HR shared services function. This role is critical in ensuring the efficient delivery of HR services across multiple regions, focusing on operational excellence, process standardization, and exceptional employee experience. You will play a pivotal role in driving continuous improvement and fostering a collaborative team environment within a dynamic, global organization. You will collaborate with different teams and support delivery of a variety of HR Services to ensure an outstanding employee experience as Palo Alto Networks continues its rapid growth. We believe in the importance of supporting our employees throughout their employee journey with Palo Alto Networks. Especially in today's world of changing demands and needs, we are looking for a new colleague who understands the value of employee focused and tailored solutions.

HR Connect is a growing, high energy team, providing global shared HR services to our workforce. We are looking for an energetic HR professional who can thrive in a fast-paced environment and who is comfortable being uncomfortable and always being the face of HR. We believe in the importance of being accessible and always showing our best interpersonal capabilities and exceptional customer service skills to all employees. You will play a pivotal role in demonstrating our company culture and making the best first impression. If you are a
self-starter and looking for a role that helps create a great employee experience, this is it!

Your Impact

• Ability to be a team lead and oversee the daily operations of the HR shared services team, ensuring timely and accurate delivery of HR services across various regions
• Ensure a best in class employee experience through an exceptional service orientation and mindset, empathy and operational excellence.
• Manage high-volume HR ticket queues, ensuring strict adherence to Service Level Agreements.
• Embrace a mindset of “executing with excellence” in which you anticipate challenges, diagnose problems, develop and implement robust solutions that enable for amazing execution.
• Build strong relationships with other HR teams to coordinate workflow, processes, and communication with key stakeholders, ensure seamless hand-off of processes and deliverables.
• Participate in meetings as operational subject matter expert which impact operational service delivery design, reporting, or workflows
• Manage and support multiple and concurrent ad hoc requests in a timely manner with accuracy.
• Ownership of centralized service project(s) from end to end with a focus on process automation, simplification and scalability
• Provide employees with exceptional service regarding Tier 1 and Tier 2 HR related inquiries through resolution accountability
• Perform other HR operational tasks such as employee data entry, employment verification requests, reference letter documents, leave of absence requests, coordination with payroll, and overall maintenance of employee records, ensuring data integrity and other tasks as assigned
• Ensure employee data is up to date, accurate and compliant within our HR system
• Be a subject matter expert for the team in critical HR functions such as Benefits, Compensation, etc.
• Help train, coach and develop team members including planning and executing knowledge transfer activities for new and existing centralized services..
• Ensure internal knowledge base is kept up to date and knowledge gaps are addressed in a timely fashion

Qualifications

Your Experience

• BA/BS degree or equivalent of 5+ years of progressive HR Operations experience in a technology organization or technology-related business, preferably with a multinational company (MNC).
• You have excellent communication skills.
• Relevant professional HR experience and good knowledge of local typical legal requirements related to the HR processes around e.g. reference letters, sick leave, maternity leave etc.
• Proven experience in supporting compensation administration processes and effectively addressing a broad range of employee-related compensation inquiries
• Capable of offering foundational support in a variety of different employee relations matters.
• Ability to demonstrate integrity, maintain confidentiality and influence without authority.
• Ability to set priorities, stay focused, and manage time in a fast-paced, developing environment.
• Ability to establish strong relationships at all levels and across functions regionally and globally.
• Excellent interpersonal skills and demonstrated success working with all levels in an organization.
• High level of accuracy and excellent verbal and written communication skills
• Ability to articulate process optimization opportunities and potential value/impact to leadership and influence standardization decisions.
• Ability to manage multiple priorities in a global, dynamic environment. Must be able to operate with limited direction.
• Ability to address immediate employee needs including escalations while maintaining a view to long term goals and the organization’s vision and objectives with a continuous improvement mindset.
• Relevant experience of HR process design with a focus on scale and global consistency.
• Commitment to continuous learning and development.
• Ability to self-direct work and comfortable dealing with ambiguity.
• Capable of leading and delivering on regional projects and supporting global ones.

Additional Information

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.