Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Lead Consultant – Azure Server admin Role
We are seeking a Level 2 Cloud Support Engineer to provide day-to-day operational support for cloud workloads hosted on Microsoft Azure and Amazon Web Services (AWS). The ideal candidate will monitor infrastructure using native and third-party monitoring tools, troubleshoot incidents, escalate complex issues, using ServiceNow.
Responsibilities
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Monitor cloud environments (Azure & AWS) using tools like CloudWatch, Azure Monitor, Datadog, Dynatrace, or similar.
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Perform incident triage, troubleshooting, and resolution for cloud infrastructure components (VMs, storage, networking, containers, etc.).
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Respond to alerts and generate or update ServiceNow incidents with appropriate classification, priority, and assignment.
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Execute runbooks/playbooks for common infrastructure issues.
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Coordinate with L3 teams and cloud service providers for unresolved issues.
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Track change requests and perform basic changes under approved ServiceNow Change Management workflows.
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Assist in periodic patching, backups, and disaster recovery testing.
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Document RCA (Root Cause Analysis) for recurring or critical issues.
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Ensure compliance with SLAs, operational standards, and best practices.
Qualifications we seek in you!
Minimum Qualifications / Skills
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Cloud Platforms:
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Good experience years hands-on experience in managing workloads on Azure and AWS
Familiarity with EC2, S3, IAM, VPC, RDS (AWS) and VM, VNet, NSG, Storage, Azure AD (Azure)
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Monitoring Tools:
Azure Monitor, AWS CloudWatchor similar APM/monitoring solutions
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ITSM / Ticketing:
Working experience with ServiceNow for incident, change, and request management
Familiarity with SLAs, and escalation processes
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Technical Skills:
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Basic scripting (PowerShell, Bash) Troubleshooting of OS (Windows/Linux), networking (DNS, TCP/IP), and cloud services
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Knowledge of Network (VNET, VPC) & Security (Firewalls, Load balancers)
Preferred Qualifications/ Skills
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Certifications: - Azure Certification (AZ-104/204) and AWS Solution Architect Associate – preferred
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ITIL Foundation Certification – a plus
Why join Genpact?
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Lead AI-first transformation – Build and scale AI solutions that redefine industries
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Make an impact – Drive change for global enterprises and solve business challenges that matter
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Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
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Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
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Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
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Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.