Position : Junior Academic Counsellor
Location : Chengannur
Key Responsibilities / KRAs:
- Academic Counselling
- Advise students on course selection and academic planning.
- Explain academic policies, curriculum structure, and graduation requirements.
- Student Support & Engagement
- Conduct one-on-one or group counselling sessions.
- Assist students facing academic challenges and provide motivational support.
- Follow up with students to ensure ongoing engagement and academic success.
- Lead Generation & Conversion
- Generate and follow up on leads from inbound enquiries, referrals, and outreach.
- Counsel and guide prospective students toward enrollment.
- Maintain lead data and coordinate with admissions for conversions.
- Digital Marketing Support
- Collaborate with the marketing team to promote academic programs through digital channels.
- Support digital marketing campaigns via email, social media, and webinars.
- Assist in creating or sharing content for student engagement (blogs, posts, etc.).
- Participate in online student engagement activities like webinars or virtual fairs.
- Progress Monitoring & Reporting
- Track academic performance and progress of students.
- Maintain detailed records of counselling sessions and outcomes.
- Identify at-risk students and escalate to senior counsellors when necessary.
- Communication & Follow-ups
- Maintain timely communication with students and prospective leads via calls, emails, and chats.
- Address academic concerns and provide necessary guidance or referrals.
- Ensure regular follow-ups for lead nurturing and student retention.
- Administrative Support
- Coordinate schedules, documentation, and counselling logistics.
- Assist in planning and organizing orientation sessions and academic workshops.
- Collaboration & Teamwork
- Work closely with faculty, academic coordinators, admissions, and marketing teams.
- Participate in regular team meetings and staff development programs.
Key Performance Indicators (KPIs):
- Number of students counselled (weekly/monthly)
- Student satisfaction scores and feedback ratings
- Improvement in academic performance of counselled students
- Accuracy and timeliness of counselling records and documentation
- Response time to student queries and leads
- Participation in workshops, orientation programs, and student activities
- Contribution to student retention and engagement
- Number of leads generated and followed up
- Conversion rate of leads/enquiries to enrolled students
- Digital marketing campaign involvement (webinars, content support, social media posts)
- Engagement and traffic generated from digital outreach (e.g., webinar attendance, social media reach)
- Collaboration effectiveness with internal teams (academic, admissions, marketing)
- Teaching skills or experience in providing training is a strong plus
Job Types: Full-time, Fresher
Pay: ₹10,000.00 - ₹13,000.00 per month
Benefits:
- Cell phone reimbursement
Work Location: In person