As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You must have experience working on a phone/chat based technical support desk or at a walk up support station.
Note: This role requires the successful candidate to be in office, however some work-from-home days will be available.
• Answer questions and provide support for employees in person at our offices and online (via email, Slack, and tickets)
• Image Mac, Windows, and Linux computers and configure these computers for employees
• Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks such as troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory
• Perform small project based work to improve IT and other systems
• Showcase your knowledge by training other employees on new applications, hardware, and more
Skills
• Graduation or HS Diploma or GED in any stream
• Minimum 2+ years of IT industry experience
• VOIP administration experience
• Experience troubleshooting Chrome OS
• Command-line Unix experience
• An understanding of A/V concepts and functionality
• Experience with GSuite tools including GMail, Google Docs, and Google Calendar
• Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
• A history of expanding your knowledge via technical training (self-taught and/or formal) and certification.
• A drive to assist customers and solve their technical problems
• End-user support experience for MacOS, Chrome, and Windows
• Problem solving and intuitive troubleshooting skills
• A strong understanding of connecting computers to networks especially over wifi and VPN
• Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
• Ability to work some weekend days